Demant

• Responsible for defining and driving the strategic direction of the balance portfolio across brands and markets. • Own the category roadmap, ensuring strong differentiation, competitive positioning, and alignment with customer needs. • Work closely with stakeholders across R&D, Clinical, Commercial Excellence, and global brands to translate insights into impactful product decisions. • Directly support growth, profitability, and innovation across the Diagnostics business. • Play a key role in strengthening and evolving the balance category.

Having the mindset of automation the process and allocate payment efficiently. Downloading the bank statement, entering & applying payments received to customer accounts for retail on a daily basis....

Title: Outbound Telemarketer Location: - United States - Customer Service/Support - HearingLife - 24982 Job Description Overview Position Summary: HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. With over 600 locations across the United States – HearingLife’s vision is to make a life-changing difference for people with hearing loss. Our innovative technologies and know-how help improve people’s health and hearing. We create life-changing differences through hearing health. This Team Member must uphold the HearingLife Core Values: - We create trust - We are team players - We apply a can-do attitude - We create innovative solutions As an essential member of the HearingLife Call Center team, the Remote (Work from Home) Outbound Telemarketing Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics. Outbound Telemarketing Agent Purpose Statement: This is an Outbound Telemarketing/phone sales position. The agent will be calling our lead lists to either schedule a reevaluation for current patients or schedule prospective patients for their initial hearing evaluation. The is performed under the supervision of the team’s Supervisor and Team Lead. Hourly pay target is $14/hr plus commission This is NOT a Customer Service position. Must reside in the continental United States to be considered. Responsibilities - interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff. - Maintain accurate records of calls and outcomes in the computer systems. - Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up. - Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift. - Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics. - Book and track appointments in multiple systems. - Answer customer questions. - Communicate and explain the value and benefits of using the service. - Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies. Note – Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications Education and Experience: - High School Diploma or GED required. - Previous sales or telemarketing experience preferred. - Familiarity with Microsoft Office i.e., Teams and Outlook preferred. Benefits: - Competitive salary and bonus structure. - Comprehensive health benefits (medical, dental, vision). - Retirement savings plan with company matching. - Professional development and ongoing training. - Employee discounts on hearing aids and related services. We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #HearingLife_US #LI-WJ1

Role Description Advanced Hearing Providers (“AHP”) coordinates hearing healthcare services for employees with workers’ compensation claims. We connect patients with our nationwide network of qualified hearing healthcare providers on behalf of our clients; the payers and third-party administrators of workers’ compensation claims. We are seeking hard-working, self-motivated candidates with a positive attitude who are passionate about patient care and want to help people hear better. The position of Claims Specialist I (“CS I”) plays a critical role in the operation of the organization. The main function of an AHP CS I is coordinating authorized hearing healthcare for covered injured workers, demonstrating basic to intermediate competency within the role and duties assigned. AHP staff work as a TEAM and CARE– this is crucial! We expect team members to build trust and respect for each other by producing consistent results and going above and beyond, especially to help each other. Even though each CS will be working on their own assigned cases, interaction with other team members, clients, providers, and patients will occur often. This is a fully remote position; however, candidates must be able to work the core hours of 11:30 AM – 8:00 PM EST. The pay range for this role is $18.90-22.05 hourly. Responsibilities - Obtain a complete, thorough understanding of the workers’ compensation claims administration process, fees and participants. - Adhere to customer Service Level Agreements (SLAs) by maintaining contact with clients, providers, and claimants/patients as prescribed to ensure all parties are kept informed of the process status. - Successfully prioritize the workday utilizing our task-based systems, resulting in achieving daily completion of all required tasks (ensuring SLA compliance). - Ensure orders are properly documented in a timely manner. - Demonstrate an understanding of the workers’ compensation referral and RFA process. - Demonstrate an understanding of navigating client/claimant requirements to ensure billable item eligibility is reviewed prior to submitting requests to client. - Perform verification of all HCPC/CPT codes that will be requested, including verifying eligibility and confirming whether NCCI edits and/or a state fee schedule (SFS) is applicable. - Coordinate the completion of necessary documentation to be filed with state agencies when applicable. - Maintain a high degree of detail and accuracy throughout the claim administration process. - Cross utilize phone, email, and fax for communication to ensure efficient processing time. - Assist with phone answering and intake related duties. - Demonstrate basic to intermediate level process understanding and ability to critically think and solution for complex situations that arise. - Other duties as assigned by the manager. Qualifications - Advanced knowledge and experience with computer systems and business software programs, in particular Salesforce, Word, Excel, Outlook, Office 365 Apps and Adobe Acrobat. - Previous workers’ compensation, insurance claims management, and/or hearing healthcare industry experience is preferred. - Bilingual skills will be extremely helpful with some patients. - Excellent grammar and written skills. - Ability to type at a minimum of 40 WPM. - Ability to travel for training and occasional on-site meetings. Other Personal Characteristics and Experience - Communicate clearly, professionally and in a timely manner. - Manage multiple tasks simultaneously in a proficient manner. - Ability to maintain professional client and provider relationships. - Work collaboratively with colleagues, including regularly providing direct support by completing team members’ tasks for them as needed. - Understand when situational discretion must be employed in the handling and sharing of client, provider, and/or claimant information. - Self-motivated; ability to work independently. - Must have a high attention to detail. - Must be coachable and receptive to feedback. - Must be dependable and consistent. - Ability to take a proactive approach to all situations. - Driven by a focus on reaching a specific objective or accomplishing a given task. - Eagerness to adapt to new methods. - Obtain satisfaction from delivering great customer service. - Willing to try new things/operate outside of your comfort zone. Requirements - Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours. - Sufficient room to set up a laptop, monitors, keyboard and mouse. - Comfortable space to work for duration of working hours. - Quiet, private and secure space in which to work. Benefits - Medical, dental, prescription, and vision benefits. - 24/7 virtual medical care. - Employee Assistance Program for you and your family. - 401(k) with company match. - Company-paid life insurance. - Supplemental insurance for yourself, your spouse/partner, and your children. - Short-term and long-term disability insurance. - Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care. - Pet Insurance. - Commuter accounts.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Audiology Technical Support Supervisors are the first level of the Audiology Technical Support Leadership team. Their primary focus is being the initial point of contact for escalations as well as mentoring their team members to achieve individual and team KPIs. The overall goal of the Audiology Technical Support team is to provide best-in-class service and support in all interactions with hearing care professionals to promote business growth and development. This is a remote position. - Offers an exceptional customer experience in every interaction - Provides excellent Audiology Technical Support call center coverage on a regular basis to maintain technical skill set - Assists Audiology Technical Support Manager with staffing, scheduling, reviewing and monitoring PTO plan, skill development, supervision and coordination of all Audiology Technical Support agents - Provides customer follow-up by phone, e-mail, or letter to ensure customer satisfaction - Ensures adequate phone coverage for the call center by monitoring the call flow and queues and assists in answering calls as needed - Reports any phone or IT issues promptly and assists the Audiology Technical Support Manager with all audiology technical support related issues when the Audiology Technical Support Manager is unavailable - Assists Audiology Technical Support Manager in reviewing and updating current procedures, policies, and standards - Evaluates Audiology Technical Support agent phone calls to identify training and quality issues, and provides supervised observation/coaching as needed - Assists with investigating and following up with customers on their complaints from start to finish, and in a timely and accurate manner - Promotes a positive work environment and excellent teamwork to ensure efficiency and accuracy of work - Runs call center reports listing agent statistics and team data, and addresses performance/compliance issues when necessary - Leads and directs in a manner which inspires employees and produces desired business outcomes - Conducts regular 1 x 1 meetings with agents, and Mid-Year and Year-End Performance reviews - Works effectively with other managers and supervisors to create maximum coordination and cooperation within the company - Provides feedback to the Audiology Technical Support Manager to identify call trends and possible product issues for new product launches and existing products in market - May perform miscellaneous tasks/projects as directed by the Audiology Technical Support Manager Qualifications - Candidate must have an Audiology Degree of M.S./M.A./Au.D. or HIS equivalent with 1 – 2 years clinical/field experience in audiological evaluations and hearing aid dispensing - Must have strong technical foundation in hearing aids - Proven history of delivering a best-in-class quality experience - Minimum of 2 years of audiology experience in a leadership role - Experience in the de-escalation of challenging customer phone calls - Teamwork, flexibility, reliability, and strong mentoring skills are required - Pleasant, friendly, professional manner, with excellent verbal and written communication skills, problem-solving skills, and strong organizational skills - Strong interpersonal, team building, and leadership skills - Proven experience facilitating virtual/remote training sessions - Experience working in a fast-paced environment with proven ability to prioritize and multitask - Experience working with and supervising a large group - Requires a positive attitude, ability to work independently or as part of a team and have a genuine interest in people and desire to help - Attention to detail and excellent follow up skills - Experience with quality assurance and auditing calls to identify performance improvement - Proven history of problem-solving, thinking outside the box, and being able to identify issues or trends - Ability to adapt quickly to changing business needs and processes - Able to successfully manage projects - Proficient in working with Microsoft Office - Must have minimum high internet speed of 50 mbps (hard wired with Cat 5 cable and router) Benefits - Medical, dental, prescription, and vision benefits - 24/7 virtual medical care - Employee Assistance Program for you and your family - 401(k) with company match - Company-paid life insurance - Supplemental insurance for yourself, your spouse/partner, and your children - Short-term and long-term disability insurance - Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care - Pet Insurance - Commuter accounts