IVA Software Engineer
Location
United States
Posted
13 days ago
Salary
$140K - $160K / year
Seniority
Mid Level
Job Description
IVA Software Engineer
SS&C Technologies
Role Description We are seeking an experienced IVA Software Engineer to design, develop, and maintain intelligent virtual assistant solutions that enhance customer experience and operational efficiency. This role combines conversational AI expertise with strong software engineering fundamentals to deliver scalable, enterprise-grade automation solutions. Key Responsibilities - Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia) - Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices - Collaborate with business stakeholders to gather requirements and translate them into technical specifications - Implement NLU training strategies, intent management, and dialog flow optimization - Write clean, maintainable code following object-oriented programming principles - Track and manage work items using Atlassian Jira and Agile methodologies - Stay current with emerging trends in conversational AI Qualifications - BA in Computer Science or related field - 2-5 years experience in IVA development - 1-2 years experience with AI technology Requirements - AI usage within IVA call flow builds - Experience with Sound Hounds Amelia/Smart Assist call flow IE Benefits - Medical, dental, and vision coverage - 401(k) plan with company match - Paid time off, holidays, and parental leave - Professional development reimbursement opportunity
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