• Build, mentor, and direct a high-performing biostatistics team. • Oversee the design, statistical analysis, and interpretation of analytical validation studies. • Partner with bench scientists, regulatory, and product development teams. • Prepare high-quality protocols and reports. • Ensure statistical methodologies meet regulatory standards. • Provide leadership on innovative statistical methods. • Continuously improve team efficiency and efficacy.

• Lead and care for the team day-to-day, building a healthy, values-aligned culture in a small, distributed organization. • Quarterback the build-out of the center — a cross-functional initiative — alongside program, development, and editorial. • Protect the founder's time, energy, and focus, and act as a trusted thought partner and proxy. • Oversee six senior and mid-level staff, providing direction and coaching to ensure that marketing and communications (including the CEO's thought leadership and organizational brand), fund development, donor management, and grantmaking functions operate in full alignment with organizational strategy. • Translate the CEO’s vision into operating plans, goals, and ensure the organization is laser-focused on operationalizing and monitoring his priorities. • Oversee finance and operations, technology, learning and evaluation, and human resources serving as the lead relationship with contracted operations vendors; producing, reviewing and translating monthly finance reports for the CEO, and ensuring efficient systems, processes, and workflows that support DWP's growth and impact. • Drive cross-departmental coordination and alignment, ensuring seamless collaboration between grantmaking, development, communications/storytelling, and operations teams. • Develop and maintain organizational dashboards, key performance indicators, and reporting systems to track progress toward strategic goals.

Role Description The Managing Director, Strategic Accounts is responsible for driving revenue growth across a defined portfolio of national strategic accounts by converting Master Service Agreements (MSAs) into repeatable, site-level revenue. This role leads account strategy, builds executive relationships, and orchestrates cross-functional execution to expand share of wallet, accelerate activation, and deliver consistent performance across markets. Qualifications - 5+ years of experience in strategic account management or enterprise sales - Strong executive presence and relationship management skills - Deep familiarity with how ownership groups, asset managers, and operators make buying decisions across multi-site portfolios, gained through experience in commercial real estate, property management, facilities services, construction, or restoration - Proven track record of growing national or multi-market accounts - Demonstrated ability to develop and execute strategic growth plans, drive client engagement, and lead cross-functional execution across regional or field-based teams to deliver revenue growth and consistent performance - Proficiency managing pipeline, forecasting, and account activity within CRM platforms - Existing relationships with national CRE operators, property management firms, REITs, or ownership/asset management groups strongly preferred Requirements - Bachelor’s degree in Business, Marketing, or related field preferred Benefits - Competitive base salary - Variable incentive plan aligned with growth and goals - Comprehensive benefits package including: - Matching 401(k) plan - Health insurance (medical, dental, and vision) - Paid time off - Disability coverage - Equipment appropriate to the position (i.e.: laptop, smartphone, etc.) - Corporate apparel allowance - Extended benefits such as: - Remote Work - Employee Assistance Program - Accident & Critical Illness Coverage - Vendor Discounts - Professional Development - Paid Referral Program - And more Company Description BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees on the basis of age 40 or over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by Federal, State, or local law. It is and will continue to be the policy of BluSky that all persons are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law.

• Lead efforts to elevate the member experience across the Service team • Define, reinforce, and improve service standards to ensure a consistent, high-touch member experience • Identify service gaps and recommend improvements in partnership with leadership • Ensure adherence to service expectations and service level agreements (SLAs) • Support timely and seamless member onboarding and transitions in partnership with internal teams • Serve as a senior point of contact for resolving complex member issues and service escalations • Manage both internal and external escalations, including team-related issues and member-facing issues • Partner with leadership and advisors to de-escalate problems and create effective resolutions • Help build clear escalation pathways and response expectations across the Service team • Lead member feedback conversations and service recovery efforts • Partner directly with members when issues arise to preserve relationships and protect retention • Identify recurring member concerns and implement corrective actions across the organization • Oversee service team development, including training, mentorship, and performance management • Act as a trusted coach and resource for advisors and service team members • Help define clearer roles, responsibilities, and KPIs across the Service team • Support career development and skill-building across service functions • Own advisor onboarding and foundational training for all new Service Team members • Establish career pathways and development plans for advisors and service team members • Create ongoing coaching and mentorship programs designed to elevate advisor performance and consistency • Ensure performance review processes, development plans, and coaching cadences are consistently executed across the organization • Partner closely with leadership and operations to improve service workflows and team effectiveness • Help implement scalable processes that improve consistency without requiring this role to own every operational task • Contribute to service-related KPIs and metrics, while partnering with operations or leadership on reporting and broader analytics as needed • Support capacity planning and team structure discussions to help ensure strong coverage and sustainable growth • Manage strategic partnerships with key suppliers and ensure alignment with company goals • Serve as a primary point of contact for SmartFlyer-related service matters, depending on organizational structure and future partnership plans • Help maintain key external relationships that support service delivery and problem-solving • Develop and maintain senior-level relationships with luxury travel suppliers, hotel partners, DMCs, airline partners, and representation companies • Serve as the primary service contact for strategic external partnerships and consultants • Maintain appropriate relationships with industry contacts relevant to trade shows and partner opportunities • Oversee or coordinate trade show attendance for advisors, including allocation planning and communication • Support management of FAM trip processes and advisor participation in line with company policies and budgets • Establish fair and transparent processes for FAM and tradeshow participation • Ensure FAM opportunities align with advisor development goals and company priorities • Monitor participation and return-on-investment from educational travel opportunities • Own all Service Team KPIs and performance outcomes • Monitor and drive achievement of service standards, SLAs, and member experience metrics across all teams • Track and improve key performance indicators including member retention, Net Dollar Retention, answered call percentage, email response times, SLA adherence, member onboarding timelines, escalation resolution times, and team productivity metrics • Partner with leadership to identify trends, performance gaps, and opportunities for improvement • Ensure consistent service delivery across all teams and pods • Develop accountability structures and reporting mechanisms to support continuous improvement • Provide backup Travel Advisor support and collaborate across teams to ensure seamless service delivery and exceptional member experiences when additional assistance is needed.