• Instalar, configurar, administrar, soportar y mantener sistemas informáticos y hardware • Asegurar el rendimiento y la disponibilidad de los recursos de los equipos y demás sistemas de TI • Alinear los recursos tecnológicos de la organización con la demanda operativa • Monitorear el desempeño de la red de área local (LAN) y/o de área amplia (WAN) de la organización • Identificar y resolver problemas de red • Actualizar hardware, software y equipos de telecomunicaciones de la red

• Provide operational and technical support to field technicians responsible for installing and configuring routers at end-customer sites; • Responsible for monitoring technical tickets; • Provide remote guidance during installations; • Update and close tickets in the system; • Monitor deadlines and status of work orders; • Identify and report recurring incidents and assist in resolving connectivity issues; • Serve as the point of contact between the field team, the support center, and internal departments, ensuring service quality and adherence to the company's technical procedures.

• Serve as the Technical Subject Matter Expert (SME) for intake rules and matching logic • Liaise with providers and internal teams to resolve questions about EDI and Claims Intake rejections • Provide second-level expert support for intake claim rejections • Analyze large datasets for research and troubleshooting • Collaborate with Product Owners and IT teams on system enhancements and fixes • Participate in testing and verification of business rules and validations • Manage multiple projects and tasks simultaneously while maintaining high-quality results • Support Product Owners, Business Owners, and Leads using technical and analytical expertise • Communicate effectively across all levels of the organization, including cross-functional teams • Write complex SQL queries to join multiple data sources and analyze data for root causes, trends, and opportunities • Analyze EDI and Claims intake rejections from internal and external inquiries, including provider calls • Track and execute solutions for identified issues • Perform User Acceptance Testing for logic changes and enhancements • Develop utilities, queries, and processes for post-production checkout of business rules and system fixes

• Provide exceptional remote-based support for mission-critical SAP applications • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology • Work closely with customers on a daily basis to understand their needs and support business change • Configure, present and discuss best practices and functionalities of the SAP WM and MM modules • Support client customizations and share experience and best practices advice • Develop or work with a developer to deliver application break fixes for critical product defects • Collaborate with team members in a virtual team environment to extend field experience to different client situations • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes