Mamtech Tecnologia

• Seeking a Junior Support Analyst to manage scheduling and follow-up for installations, activations, migrations, and changes to internet links • Act as the focal point between customers, carriers, vendors, and technical teams • Validate technical information and monitor service orders from initiation to completion • Confirm schedules and keep systems up to date • Support the teams involved and prepare activity reports

• Provide operational and technical support to field technicians responsible for installing and configuring routers at end-customer sites; • Responsible for monitoring technical tickets; • Provide remote guidance during installations; • Update and close tickets in the system; • Monitor deadlines and status of work orders; • Identify and report recurring incidents and assist in resolving connectivity issues; • Serve as the point of contact between the field team, the support center, and internal departments, ensuring service quality and adherence to the company's technical procedures.