Mamtech Tecnologia

• Atuação no suporte operacional e técnico aos técnicos de campo responsáveis pela instalação e configuração de roteadores em clientes finais; • Responsável por acompanhar chamados técnicos; • Prestar orientações remotas durante as instalações; • Realizar atualização e encerramento de chamados em sistema; • Monitorar prazos e status das ordens de serviço; • Identificar e reportar incidentes recorrentes, além de apoiar na solução de problemas de conectividade; • Atuar como ponto de contato entre equipe de campo, central de suporte e áreas internas, garantindo a qualidade do atendimento e o cumprimento dos procedimentos técnicos da empresa.

• Seeking a Junior Support Analyst to manage scheduling and follow-up for installations, activations, migrations, and changes to internet links • Act as the focal point between customers, carriers, vendors, and technical teams • Validate technical information and monitor service orders from initiation to completion • Confirm schedules and keep systems up to date • Support the teams involved and prepare activity reports

• Provide operational and technical support to field technicians responsible for installing and configuring routers at end-customer sites; • Responsible for monitoring technical tickets; • Provide remote guidance during installations; • Update and close tickets in the system; • Monitor deadlines and status of work orders; • Identify and report recurring incidents and assist in resolving connectivity issues; • Serve as the point of contact between the field team, the support center, and internal departments, ensuring service quality and adherence to the company's technical procedures.