• Serve as the Technical Subject Matter Expert (SME) for intake rules and matching logic • Liaise with providers and internal teams to resolve questions about EDI and Claims Intake rejections • Provide second-level expert support for intake claim rejections • Analyze large datasets for research and troubleshooting • Collaborate with Product Owners and IT teams on system enhancements and fixes • Participate in testing and verification of business rules and validations • Manage multiple projects and tasks simultaneously while maintaining high-quality results • Support Product Owners, Business Owners, and Leads using technical and analytical expertise • Communicate effectively across all levels of the organization, including cross-functional teams • Write complex SQL queries to join multiple data sources and analyze data for root causes, trends, and opportunities • Analyze EDI and Claims intake rejections from internal and external inquiries, including provider calls • Track and execute solutions for identified issues • Perform User Acceptance Testing for logic changes and enhancements • Develop utilities, queries, and processes for post-production checkout of business rules and system fixes

• Provide exceptional remote-based support for mission-critical SAP applications • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology • Work closely with customers on a daily basis to understand their needs and support business change • Configure, present and discuss best practices and functionalities of the SAP WM and MM modules • Support client customizations and share experience and best practices advice • Develop or work with a developer to deliver application break fixes for critical product defects • Collaborate with team members in a virtual team environment to extend field experience to different client situations • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Provide remote-based functional support & training for SAP HCM and Payroll modules. • Work closely with customers to understand their needs and support business change. • Manage key assigned accounts as a technical/functional advisor. • Collaborate with team members in a virtual environment to improve client experience.

• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. • Researching, troubleshooting, and supporting multiple SAP modules for global clients. • Writing code using ABAP programming language on the basis of client blueprints. • Ensuring that all programs are completed on schedule as per the client's guidelines. • Providing technical support to end users post-delivery of the system. • Staying updated with technological advancements in SAP development.