• Manage a high-volume portfolio of 25–50 renewals per month • Engage customers via email, phone, and video to renew and upsell • Manage product discussion and overcome objections by highlighting key benefits • Identify opportunities for add-ons and expanded packages • Maintain accurate records in CRM (HubSpot/Salesforce) • Collaborate with other sales teams, contracting teams, and legal where necessary

Role Description We are looking for an experienced Bid Coordinator to oversee and support our outside sales representatives team. The Bid Coordinator will monitor sales metrics and manage the bid and quote administration process for assigned clients. They will collaborate with various professionals, so it's essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to motivate the sales support team to achieve specific goals. Ultimately, the Bid Coordinator should be able to service prospective clients and internal sales team members with feasibility, costing and subject matter expertise to ensure customer satisfaction. - Know about the products and services in the market research and healthcare market research space - Provide costing and feasibility to clients requesting an RFQ - Communicate effectively with team members - Analyze and monitor bid volume - Communicate with outside vendors for costing - Respond to client RFQ in a timely manner - Organize sales and bidding notes for the project team - Help kick off projects for the outside sales team and project team Qualifications - 3-5 years bidding experience or equivalent in the market research space or in a similar pricing/bidding role - Excellent communication skills (verbal and written) - Good knowledge of the healthcare space - Excellent knowledge of the market research space - Experience with CRM and MS Office software - BA/BSc degree in Marketing, Business or a related field

Role Description GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. This role focuses on delivering outstanding customer service while assisting users with: - Mobile device setup - Application support - Login troubleshooting - Basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions Success in this role requires: - Strong technical knowledge - A deep commitment to service excellence - Empathy and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Shifts (Eastern Time): - 8:00 am-4:30 pm ET, Mon - Fri Responsibilities - Provide professional and timely technical support via phone, chat, and ticketing system. - Support initial mobile device setup, login credentials, application configuration, and user navigation. - Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. - Use probing questions and active listening to understand customer issues and provide tailored guidance. - Escalate issues appropriately while maintaining ownership through resolution. - Provide clear and reassuring guidance to end users while diagnosing and resolving issues. - Communicate complex technical concepts in clear, user-friendly language. - Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). - Stay composed and professional in high-stress situations; focus on delivering a positive user experience. - Proactively alert leadership to any emerging issues or trends that may impact service delivery. - Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. - Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. - Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. - Embrace a team-oriented approach! Qualifications - High school diploma required; Associate's or Bachelor's degree preferred. - Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). - Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. - Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). - Excellent customer service and communication skills (verbal and written). - Ability to handle confidential information (PHI/PII) with discretion and integrity. - Demonstrated reliability, punctuality, and consistent attendance. - Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Requirements - Must be able to obtain and maintain a Public Trust Security Clearance. - U.S. citizenship required. Preferred Skills and Experience - Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. - Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. - Knowledge of medical terminology or prior experience in healthcare IT support. - Prior military service and/or experience working with or supporting the military and veteran community. Posted Salary Range USD $45,000.00 - USD $47,500.00 /Yr.

• Partner with internal and external stakeholders to define timing, volume, segmentation, and testing needs for direct mail, digital, telemarketing, special event, and peer-to-peer campaigns • Produce campaign data files, perform quality checks, and generate segment counts for stakeholder approval • Create campaign source codes and ensure final files are properly flagged in the CRM for reporting and contact history tracking • Provide additional data production support for co-op list fulfillment, modeling, and related needs • Help develop process documentation for data file production • Collaborate with stakeholders to maintain the CRM in support of fundraising needs, including source code setup, monitoring, and upkeep • Troubleshoot data issues and work with internal partners to resolve them promptly • Help maintain a report library that supports access to historical and real-time reports, tests, and results • Contribute to how-to documentation for standard list request processes across the Covenant House federation • Run routine reports and data extracts for programs and campaigns as needed • Serve as a subject matter expert on CRM data and reporting for fundraising teams and vendors, offering best-practice guidance and exports as needed • Support data operations by following standards, policies, and procedures, and escalating needed updates to team leaders • Protect donor and client information by maintaining confidentiality • Provide ad hoc data imports and exports as needed