• Manage a portfolio of 60-75 existing customer accounts • Work with end-users of the product on implementation, onboarding, product adoption, and renewals • Review customer metrics for product adoption, client satisfaction, and customer goals • Develop advanced knowledge of the customer, product, and industry • Contribute to internal projects that improve operational infrastructure • Work with product and engineering teams to create new product features that reflect the voice of our customers • Use AI tools (e.g., Claude) as part of your core CSM workflow so you arrive sharper, faster, and more customer-ready. • Look for ways to apply AI across your book and your own workflow, and share what works so the wider team benefits.

• Develop relationships with strategic customers, understand how their shops run, and what makes their business successful • Manage and check in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings • Using Data to Drive depth within your book of business, make strategic recommendations, and a cadence of QBRs • Become a trusted advisor and advocate for customers’ stakeholders and executives • Managing the payments/billing and administration side of your Book of Business • Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintaining NRR • Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness • Become the voice of the customer, and represent customer use cases internally • Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required

Role Description You will own Commvault’s global customer reference program end to end. You are the connective tissue between Sales, Customer Success, Communications, Investor Relations, and our customers. - Build and own the sales reference program, developing the one-to-one reference process and scalable one-to-many customer references to help sales leverage customer proof at critical moments. - Develop a multi-persona reference program across CXO, practitioner, and technical leaders from a variety of industries and company sizes. - Manage the full lifecycle of peer reference requests from Sales -- intake, matching, customer outreach, scheduling, gifting via Sendoso, and post-call follow-up. - Partner closely with the Voice of Customer Manager to identify customers who are ready to share their story. - Use AI to scale the program and operations. - Foster a reference program customers are proud to participate in by building long-term advocate relationships. - Source, draft, and secure customer quotes for earnings releases, press releases, analyst briefings, and executive keynotes. - Be a trusted cross-functional partner to Account Executives, Customer Success Managers, and Sales Leadership. - Own the system of record for advocacy in Salesforce, Gainsight, ChampionHQ, and Sendoso. - Track and report on program impact. - Triage urgent, high-stakes requests with judgment. Qualifications - Six or more years in customer marketing, customer advocacy, customer reference, or a closely related field at a B2B technology company. - A track record of partnering with enterprise Sales teams and closing reference requests under real deal pressure. - Take a forward-looking approach to reference program design. - A collaborative working style. - Hands-on fluency with AI tools to accelerate program operations. - Salesforce fluency a must; knowledge of Customer Success platforms is a plus. - Experience running a gifting program at scale, ideally with Sendoso. - Strong written communication and editorial judgment. - Calm, professional, and customer-first in every interaction. - Comfort working across time zones with global Sales and Customer Success teams. - Experience with ChampionHQ, UserEvidence, SmartSheet, Slack, or similar advocacy and project tools is a plus. - Bachelor’s degree or equivalent experience. Benefits - High income earning opportunities based on self-performance. - Employee stock purchase plan (ESPP). - Continuous professional development, product training, and career pathing. - Generous global benefits. Pay Range $93,500 — $163,300 USD Company Description Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. - For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault. - The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO.

• Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers • Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services • Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions • Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption • Serve as the voice of the customer to address feedback and share across internal teams • Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives