Role Description At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. - Company car or car allowance - Health benefits to include Medical, Dental and Vision - Company match 401k - Eligibility to participate in Employee Stock Purchase Plan - Eligibility to earn commissions/bonus based on company and individual performance - Flexible paid time off (PTO) and sick time Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Requirements Salary Range: - $134,400.00 - $255,400.00 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Benefits - Passionate about developing our people through career development and progression - Supportive and engaged line management - Technical and therapeutic area training - Peer recognition and total rewards program - Committed to building an inclusive culture - Driven to Deliver – capturing the passion of our colleagues - Shaping solutions that have the ability to dramatically impact someone’s life - Building the company we all want to work for and our customers want to work with Company Description Over the past 5 years, we have worked with: - 94% of all Novel FDA Approved Drugs - 95% of EMA Authorized Products - Over 200 Studies across 73,000 Sites and 675,000+ Trial patients No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health at syneoshealth.com . Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

• Owns and oversees day-to-day process across the organization for their specific workstream, and ensures staff compliance with program workflows, clinical documentation, benefit resource allocation, and work distribution. • Responsible for oversight of complex or escalated case investigations and notifies department leadership as appropriate. • Coordinates department workload and identifies staffing needs or other resources to meet quality, quantity, and departmental goals. • Communicates changes in departmental processes and procedures to staff when necessary. • Serves as primary contact for staff, assigned internal and external programs and escalated issues. • Identifies potential process improvement opportunities across departments and makes recommendations to leadership as appropriate. • Audits staff processes and reviews cases with staff to assess compliance with established clinical and clinical support guidelines, workflows, and adherence to benefits structure and applicable regulations. • Consults with the leadership regarding complex and/or high-profile cases. • Recommends promotion, termination, hiring or reassignment of subordinates including scheduling and conducting informal and formal employee performance reviews, coaching and competency assessments. • Leads performance management, coaching, and talent development to build a high‑performing, engaged team. • Reviews performance issues with leadership and makes recommendations regarding level of discipline including developing performance improvement plans and delivering disciplinary action after reviewing with leadership and Human Resources. • Develops, implements, and maintains internal policies and procedures. • Coordinates department project planning to accommodate the company's annual business needs. • Works with management team to develop future programs and goals. • Collaborates with clinical staff and Medical Director regarding medical cases to ensure services are clinically appropriate. • Assists with development of department training materials. • Identifies educational opportunities for the staff. • Collaborates with Clinical Operations Division educator to provide educational opportunities. • Uses performance metrics and data analysis to identify trends, drive continuous improvement, and improve outcomes.

• Develop study-specific plans for each assigned project. • Meet with internal teams to coordinate efforts, provide recommendations and assess risks, and update project reports and spreadsheets. • Ensure fluent communication and interaction between internal departments in order to avoid obstacles during the course of the study. • Integrate all clinical supplies activities into the supply chain to support project logistic strategy and compliance with GxP requirements. • Participate in ongoing training on new regulations.

Role Description We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Sound like a perfect match? Apply now - we can't wait to hear from you! Schedule - Monday-Friday 7:30am-5pm Work Location - Remote Primary Responsibilities - Oversee patient flow from point of entry to destination and ensure timely, accurate and professional services. - Responsible for timely and accurate resolution of patients’ accounts. - Obtain specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. - Communicate with payers and patients to achieve accurate financial information. - Accurate registration of patients, scheduling recurring appointments, answering incoming calls and directing patients and visitors appropriately. - Participate in operational aspects of the department and maintain performance improvement activities as required. - Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. - Order, distribute and maintain designated and appropriate inventory of department related supplies. - Assigned higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and held to higher productivity and quality standards. Qualifications - High School Diploma/GED is required. - Two years’ experience in Rehabilitation Services or similar job duties (patient registration, insurance, scheduling) required. - Ability to work within a team and maintain collaborative relationships. - Basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS). - High level of interpersonal and problem-solving skills. - Ability to take initiative and meet objectives. - Effective written and verbal communication skills. - Excellent working knowledge of the Associate of Clinical Support Job Duties. Benefits - 401(K) retirement savings with employer match - Tuition reimbursement - Employee Assistance Program – Counseling at no cost to you - Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!