• Leads overnight operations in a fast-paced, high-volume environment • Responsible for real-time oversight, decision-making, and coordination of concurrent operational activities • Serves as the primary escalation and command point during overnight execution • Enables rapid issue resolution, effective resource allocation, and consistent delivery outcomes • Manages and optimizes resources by monitoring performance and providing feedback

• Provide administrative support to the operations team. • Coordinate schedules, meetings, and operational tasks. • Assist with patient, provider, and referral coordination. • Maintain accurate records and documentation. • Monitor workflows and follow up on outstanding tasks. • Communicate professionally with patients, providers, and internal teams via phone and email. • Assist with reporting, data entry, and process improvements. • Ensure compliance with company policies and healthcare regulations.

• Create and accurately maintain merchant-facing purchase order trackers that reflect current PO status as well as other merchant and retailer specific data. • Coordinate shipments by communicating with operations, transportation companies/brokers to ensure timely load pickups of purchase orders from the ShipBob fulfillment centers. • Create accurate and compliant BOLs in accordance with retailer and GS1 standards. • Manually create/generate retailer packing slips, shipping labels, carton & pallet labels where necessary. • Arrange dock appointments for outbound shipments. • Provide retail compliance team with supporting documentation as needed for any retailer chargebacks issued to aid in the dispute process. • Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. • Submit error-free advanced shipment notices to the retailers. • Monitor available error reporting tools, troubleshoot defects, and escalate tech issues to appropriate internal teams. • Follow SOPs for retailer routing processes and management of retailer TMS (transport management system) and ensure timely routing as per guidelines. • Collaborate with Retail Fulfillment Manager to ensure purchase orders shipment windows are adhered to and any site inquiries are resolved immediately. • Build solid relationships with Implementation, product and operations teams to ensure a positive business impact. • Create paid request tickets as necessary to bill for services. • Attend FC stand up meetings as necessary to relay defects and push operational excellence. • This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. • Additional duties and responsibilities as necessary.

Role Description PsychBright Health is seeking a dedicated and experienced Practice Operations Manager to join our dynamic team in the mental health care industry. Reporting directly to the CEO, you will help manage and improve the operational systems that move patients from first inquiry through enrollment, scheduling, treatment, and billing. As a vital member of our organization, you will play a key role in overseeing and optimizing the day-to-day operations of our practice to ensure the delivery of exceptional mental health services. This position requires an individual who is highly organized, detail-oriented, and passionate about enhancing operational efficiency to support clinicians and improve patient experiences. The ideal candidate will collaborate closely with clinical and administrative teams to develop and implement streamlined processes, manage staffing and scheduling, and oversee compliance with healthcare regulations. You will also be instrumental in driving continuous improvement initiatives that align with our mission to provide accessible, high-quality mental health care. If you are a proactive leader with strong problem-solving skills and a commitment to fostering a positive workplace culture, PsychBright Health offers you the opportunity to make a meaningful impact within a supportive and growing organization focused on mental well-being. - Manage daily operations of the mental health practice to ensure smooth and efficient workflows. - Coordinate schedules and staffing to optimize clinician availability and patient access to care. - Implement and oversee policies and procedures to ensure compliance with healthcare regulations and standards. - Collaborate with clinical and administrative teams to enhance patient satisfaction and service delivery. - Monitor financial performance, including budgeting, billing, and expense management. - Lead continuous improvement initiatives to increase operational effectiveness and reduce costs. - Oversee facility management, including coordination of maintenance and procurement of necessary supplies. - Serve as a liaison between staff, patients, and external stakeholders to resolve issues promptly and professionally. Qualifications - Bachelor's degree in healthcare administration, business, or a related field; Master's degree preferred. - Minimum of 2 years experience in operations management within a healthcare or mental health setting. - Strong knowledge of healthcare regulations, compliance standards, and best practices. - Experience with RCM and billing practices. - Proven leadership skills with the ability to manage and motivate multidisciplinary teams. - Excellent organizational and problem-solving abilities with keen attention to detail. - Proficiency with practice management software and healthcare information systems. - Outstanding communication and interpersonal skills to effectively interact with staff and patients. - Ability to analyze financial data and manage budgets efficiently. - Nice to have: experience with Zapier, Notion, CRM systems, or no-code tools. Benefits - Bonus available based on performance and KPI achievements.