Role Description You'll own customer outcomes from onboarding through long-term success. This is not a traditional customer success role. Instead, you'll work directly with CFOs, controllers, and revenue cycle leaders while partnering closely with Product, Engineering, and Sales. You will report directly to the Founder and CEO. You'll spend time in spreadsheets, data exports, reconciliations, implementation plans, customer calls, product reviews, and support escalations. Sometimes you'll help a CFO understand a revenue variance. Other times you'll work with Engineering to diagnose broken integrations, reconciliations that don't tie, and data questions that need answers tonight. Your primary responsibility is to ensure that every customer becomes a reference customer. This work takes sharp prioritization, active problem solving, and relentless follow-through. You are the customers' trusted advisor, helping customers improve how they operate while surfacing product gaps and solving issues. In practice, you'll: - Lead implementations from kickoff to first value - Drive integrations, configuration, validation, and stakeholder alignment - Support customers through critical moments like month-end close, audits, and board reporting - Identify and resolve risks before they become problems - Serve as the primary partner on how the company fits into the customer's business Every customer interaction should make the next customer more successful. In addition to solving issues for individual customers, you will build systems from that experience to improve quality and efficiency. In practice, you'll: - Build and cultivate deep, trust-based customer relationships, the most important asset - Reduce time-to-value through better onboarding processes and playbooks - Create customer health signals and operational metrics - Document and automate repeatable work - Partner with Product and Engineering on what gets built next Qualifications - Financially literate and credible with a CFO - Understanding of healthcare finance (charges, collections, net revenue, AR, write-offs, and reconciliations) - Background likely includes some combination of: - Early customer success, implementation, or delivery experience at a B2B SaaS company - Founder, operator, or consultant experience - Healthcare finance, revenue cycle, or operational experience - Experience building processes and systems in fast-growing environments Why This Role We're at an inflection point. The company is being pulled into new customers and partnerships faster than they can absorb them. This role lets them take on the next wave of customers without compromising the trust and quality that got them here, and turns bespoke work into a repeatable system.

• Driving customer adoption, retention and satisfaction for an assigned book of accounts • Providing analyses on booking trends and pricing performance for clients • Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue • Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions • Securing annual subscription renewals and uncovering expansion opportunities • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met • Monitoring and reporting on the health and risk of assigned accounts • Maintaining a deep understanding of Beyond Pricing’s suite of products • Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights • Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team • Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more • Serve as a mentor to the wider Customer Success and Support teams

Role Description As a Senior Customer Success Manager dedicated to RemotePass, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth. Responsibilities - Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass. - Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals. - Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues. - Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth. - Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development. - Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services. - Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives. - Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services. Qualifications - 5 years of experience in a Customer Success, Account Management, or related role. - Exceptional interpersonal and communication skills, with fluency in English and Arabic. - Proven ability to build strong customer relationships and drive customer satisfaction. - Analytical mindset with the ability to gather insights from data to make informed decisions. - Ability to manage multiple accounts and priorities in a fast-paced environment. - Experience in SaaS or HR/Payroll/Global Employment solutions is a plus. Benefits - Be part of a fast-growing global company revolutionizing remote work management. - Work in a collaborative and inclusive environment that values innovation and creativity. - Opportunities for professional growth and development. - Competitive salary and benefits package.