• Driving customer adoption, retention and satisfaction for an assigned book of accounts • Providing analyses on booking trends and pricing performance for clients • Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue • Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions • Securing annual subscription renewals and uncovering expansion opportunities • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met • Monitoring and reporting on the health and risk of assigned accounts • Maintaining a deep understanding of Beyond Pricing’s suite of products • Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights • Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team • Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more • Serve as a mentor to the wider Customer Success and Support teams

Role Description As a Senior Customer Success Manager dedicated to RemotePass, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth. Responsibilities - Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass. - Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals. - Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues. - Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth. - Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development. - Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services. - Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives. - Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services. Qualifications - 5 years of experience in a Customer Success, Account Management, or related role. - Exceptional interpersonal and communication skills, with fluency in English and Arabic. - Proven ability to build strong customer relationships and drive customer satisfaction. - Analytical mindset with the ability to gather insights from data to make informed decisions. - Ability to manage multiple accounts and priorities in a fast-paced environment. - Experience in SaaS or HR/Payroll/Global Employment solutions is a plus. Benefits - Be part of a fast-growing global company revolutionizing remote work management. - Work in a collaborative and inclusive environment that values innovation and creativity. - Opportunities for professional growth and development. - Competitive salary and benefits package.

Company Description 会社概要 すべての始まりは2004年、カリフォルニア州の陽光あふれるサンディエゴで始まりました。革新的なエンジニアであるフレッド・ラディが、働き方を変革できる可能性を見出したのです。 それから今日まで、ServiceNowはグロ-バル市場のリ-ダ-として、革新的なAI強化テクノロジ-を8,100社以上のお客様に提供し、その中にはFortune 500に選ばれた企業が85％程含まれています。 当社のインテリジェントなクラウドベ-スプラットフォ-ムは、人・システム・プロセスをシ-ムレスにつなぎ、組織がよりスマ-トで迅速、そして優れた働き方を実現できるよう支援します。 しかし、これは私たちの旅の始まりに過ぎません。世界をより良く働ける場所にするという目的を追求する私たちと共に歩みませんか？ Job Description 職務内容 Impact GuidedのCSMは、複数の顧客を担当し、効率的かつスケ-ラブルな方法で顧客のビジネス成果達成を支援します。ServiceNow製品の採用と活用を促進し、顧客が最大限の価値を得られるよう、標準化されたガイドやベストプラクティスを提供します。また、顧客からの技術的な相談に対する一次窓口として、基本的な技術的知識を活かし、適切な対応や社内連携を行います。 具体的な業務内容： - 複数の顧客を同時に担当し、共通課題に対する標準化されたソリュ-ションを提供 - 顧客のビジネス目標を理解し、成果達成に向けたアクションを計画・実行 - 製品の利用状況をモニタリングし、最新バ-ジョンへの移行や技術的健全性を維持 - 顧客の状況に応じたガイドやコンテンツを活用し、利活用率と利用範囲を拡大 - 成功事例やベストプラクティスを共有し、顧客の価値最大化を支援 - 顧客との信頼関係を維持しながら、技術的な質問や課題を適切に把握し、迅速な解決に向けた調整を実施。必要に応じて社内の専門チ-ムと連携し、円滑なエスカレ-ションを推進。 - 社内チ-ムと連携し、スケ-ラブルなデリバリ-を実現 Qualifications 応募資格 - 顧客向けプロフェッショナルサ-ビスまたはカスタマ-サクセス領域での7年以上の経験 - プリセ-ルス活動における顧客提案や技術的デモンストレ-ションの経験を活かし、顧客の課題解決や価値訴求などポストセ-ルスに新たに挑戦したい方 - 複数顧客を同時に管理し、効率的にサ-ビスを提供できる能力 - AIを業務プロセスや意思決定に統合する方法を考え、活用した経験（AIツ-ルの利用、ワ-クフロ-自動化、AI分析の活用など） - 基本的な技術的知識（クラウド、ITサ-ビス管理、ワ-クフロ-自動化など）を活かし、顧客の技術的相談に対応できるスキル - グロ-バルクラウドベンダ-のSaaSソリュ-ションにおける販売、導入、展開、拡張、運用の各フェ-ズでの技術的支援経験 - 顧客のビジネス要件を理解し、SaaS製品の適切な構成・設定を提案 - 導入プロジェクトにおける技術的リ-ド、デ-タ移行や統合のサポ-ト - 運用フェ-ズでのパフォ-マンス最適化、アップグレ-ド対応、利用促進施策 - 顧客の利用状況分析に基づく拡張提案や新機能の活用支援 - SaaS特有のセキュリティ、ガバナンス、ID管理、API連携に関する知識と実務経験 - 営業、サ-ビス、マ-ケティング、サポ-トといった業務プロセスや、それを支えるビジネスアプリケ-ション、さらに業務効率化のための自動化技術に関する理解 - 複数の顧客環境における標準化されたベストプラクティスの適用とスケ-ラブルな支援スキル - 課題解決に向けた分析スキル - チ-ムで協働する経験 - ServiceNow認定資格をお持ちの方は歓迎 - 日本語に堪能であること - 日本国内での就労が認められていること Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.