• Join our team of freelance translators and MT post-editors for the English to Canadian French language pair • Effectively communicate in English with non-French-speaking members of the international team • Collaborate with team members located outside of the province of Quebec • Send CV in English with detailed information regarding translation and MT Post-Editing experience

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone. • Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans. • Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction. • Accurately record and update customer feedback, complaints, and suggestions in the internal communication system. • Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

• To be filled

• Strategic Leadership and Use Case Discovery: Partner with Global and Regional C-Level executives and VPs to assess AI opportunities and prioritize the highest-impact use cases. • Scoping: Frame impact versus effort with rigor on both axes. On business value, pressure-test the realistic upside, question whether the use case as posed will actually deliver the most impact, and explore whether reframing it or pivoting to an adjacent process would unlock more. • Prototyping: Build prototypes and demos hands-on. Use our platform and AI-powered coding tools to test ideas end-to-end at light scope. • Program Management: Coordinate work across the active deployments in an account. • Prioritization: Sequence use cases within an account so each deployment compounds the next. • Customer Partnership: Be the main business-side point of contact for the account. Build trust with operational and executive stakeholders day-to-day. • Onsite Embedding: Travel onsite for kickoffs, mapping sessions, and key moments where being on the ground changes the outcome. • Product Feedback Loop: Bring field signal back to Product and Engineering.