• Specialist training for the product/service which will be a vibrant and innovative platform. • Assist customers using your troubleshooting skills • Become a product expert • Be ready to help via email/chat and phone calls • Use your positive energy • Specialize in a specific brand

• Review transcribed data to ensure high levels of accuracy, grammar, and punctuation. • **Consult technical teams** on the linguistic patterns found in the data. • **Assist in developing transcription guidelines.**

• Receive and process incoming calls, emails and social media requests • Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner • Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries • Report technical issues, customers’ complaints and other problems

• Review patient consultations, assess medical histories and clinical images, and diagnose, prescribe, and manage treatment plans for patients in Germany • Be trained to a high level of clinical competency, enabling you to diagnose and manage common skin conditions including acne, melasma, hyperpigmentation and skin-ageing concerns • Once trained you will work independently within agreed clinical pathways, making your own prescribing decisions and escalating complex cases when appropriate • Act as a point of escalation for complex or atypical dermatology cases ensuring we provide the best care, working closely with our Customer Support Team • Contribute to the ongoing development of our consultation model, clinical pathways, and digital workflows within a dynamic start-up environment • Maintain a strong focus on clinical quality, patient safety, and prescribing governance • Work closely with our in-house medical leadership and wider clinical team. Continuously develop your clinical knowledge through regular CPD sessions with our dermatologists • Monitor and uphold prescribing safety and quality standards