• Support healthcare operations by providing remote clinical and administrative assistance. • Review and assess patient information remotely to monitor medical history, symptoms, medication adherence, and treatment progress, and escalate findings to providers as appropriate. • Participate in patient assessments through chart review, telehealth interactions, and standardized assessment tools, following established clinical protocols. • Assist in updating individualized care plans in coordination with healthcare providers. • Review and manage medication lists and support medication refill coordination by routing requests to providers or pharmacies. • Maintain accurate and up-to-date patient records in electronic health record (EHR) systems. • Communicate with Spanish-speaking patients and families to support care coordination, reminders, education, and follow-ups (conversational Spanish). • Report significant changes in patient condition to the healthcare team and document accordingly. • Support training and guidance for staff by assisting with onboarding, reviewing workflows, and reinforcing clinical and documentation standards as directed. • Utilize telehealth platforms and secure communication tools for virtual interactions. • Ensure HIPAA compliance and maintain patient confidentiality at all times. • Organize and manage healthcare documentation, schedules, and records. • Support general administrative tasks related to clinical coordination and daily operations as needed.

• Provide outpatient services through our telehealth program • Collaborate with clients to achieve goals • Utilize comprehensive assessments • Comfortable utilizing technology at all points of the day

• Own the end-to-end process of identifying, evaluating, and executing on high-value partnerships • Serve as the primary relationship owner for prospective and existing customers • Lead complex deal processes from initial outreach through contract signature • Gather and synthesize insights on local market conditions, regulatory developments, competitive landscape, and customer needs • Become an expert on the correspondent banking space in key emerging markets • Build scalable processes for onboarding, relationship management, and ongoing support

• Design realistic International Trade and Logistics scenarios in Spanish or English, grounded in Mexican operational contexts (e.g., import/export documentation, customs clearance, Incoterms application, freight coordination, international transportation, trade compliance, warehouse operations, supply chain planning, etc.). • Adapt structured evaluation rubrics for logistics problem-solving, customs and trade compliance, customer communication, transportation management, shipment coordination, and international trade operations. • Review AI- and human-generated responses for factual accuracy, regulatory compliance, operational feasibility, logistics best practices, and customer service quality. • Contribute to "gold standard" solutions reflecting best practices across Mexican international trade, customs brokerage, freight forwarding, supply chain management, and global logistics operations.