• Own the end-to-end process of identifying, evaluating, and executing on high-value partnerships • Serve as the primary relationship owner for prospective and existing customers • Lead complex deal processes from initial outreach through contract signature • Gather and synthesize insights on local market conditions, regulatory developments, competitive landscape, and customer needs • Become an expert on the correspondent banking space in key emerging markets • Build scalable processes for onboarding, relationship management, and ongoing support

• Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal • Handle large volume of phone conversations and email inquiries • Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities • Build quick rapport with customers and apply both persuasive rebuttal skills and problem solving strategies while providing solutions • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations

• The Winback Specialist - Spanish is responsible for relationship building with Motive customers. • This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers. • Handle a large volume of phone conversations and email inquiries in both English and Spanish. • Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction. • Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions. • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations.