• Conduct outbound calls using provided scripts • Communicate with customers via phone and email • Update customer information in CRM systems • Support customer engagement activities

• Responsible for collecting and monitoring data on teams, lineups, and players using specialized software • Track performance in real time and provide valuable feedback to game managers • Monitor and complete quality assurance work on all games as they happen • Operate efficiently within the in-house software environment • Identify and confirm teams, lineups, and players with precision • Mark and prepare base data for the team to evaluate tracking performance • Coordinate with the Game Supervisor whenever support or clarification is needed • Participate in post-game meetings to share feedback and help identify areas for improvement

• Database troubleshooting: execute advanced SQL queries to investigate data discrepancies and correct records. • Manual interventions: perform technical procedures and 'not yet automated' workflows to resolve application blockages. • Technical diagnosis: analyze logs and system behavior to distinguish between user errors, data anomalies, and bugs. • Interface with engineering: collaborate with developers to document recurring issues for automated solutions. • Knowledge management: maintain documentation for manual workarounds and domain-specific logic.

• Operate and monitor digital LED signage across multiple commercial properties in the United States • Upload, schedule, and manage advertising content based on campaign timelines • Ensure content meets technical specifications and adheres to brand and tenant standards • Troubleshoot issues and coordinate with property staff or technicians as needed • Maintain accurate digital content logs and performance documentation • Track display uptime, campaign delivery, and ad performance metrics • Collaborate with property and asset management teams to ensure timely updates