• Deeply understand the client's segment and market positioning; • Understand the profile of the employees who will participate in the trainings; • Deepen knowledge of the topics to be covered; • Co-design the training content journey; • Develop and customize trainings using examples and case studies you master, preferably relevant to the client's business area; • Conduct alignments, validations, and debriefings with the client and the ACE team; • Facilitate the trainings.

• Conduct one-on-one onboarding and training sessions with RBTs • Train RBTs on company systems, processes, and session note requirements • Guide therapists through software usage and workflow expectations • Answer questions related to processes, documentation, and ABA operational procedures • Support RBTs during onboarding and early-stage integration • Act as a professional and supportive point of contact for therapists • Assist in maintaining training materials, guides, and onboarding documentation • Monitor onboarding progress and ensure completion of required training milestones • Identify areas where additional coaching or support may be needed • Collaborate with leadership and operational teams to improve onboarding and training processes • Support therapist engagement, retention, and successful integration into the organization • Maintain accurate records of training activities, onboarding progress, and therapist communications

• Deliver official Microsoft courseware in live, instructor-led formats (virtual and in-person as needed) • Train enterprise professionals on Microsoft technologies including Azure, Microsoft 365, Power Platform, Dynamics 365, and AI/Copilot tools • Design and adapt training content to match the learning needs and skill levels of diverse enterprise audiences • Guide learners through hands-on labs, exercises, and real-world use case scenarios • Assess learner progress and provide constructive feedback aligned with Microsoft certification pathways • Stay current with the latest Microsoft product updates, courseware revisions, and certification changes • Collaborate with IK’s curriculum and delivery teams to ensure quality and consistency of training outcomes

• Provide virtual training review and guidance for the implementation of best practices • Oversee virtual training guidance and best practices during the development of organizational training plans • Possess knowledge and understanding of the origination and remote site needs to support the effectiveness of virtual training