• Own the strategy, execution, and quality bar for HighLevel’s VoiceAI product. • Deeply understand agencies, local businesses, call-heavy industries, and the operational jobs VoiceAI must perform. • Define and drive the product vision, roadmap, and success metrics for HighLevel VoiceAI. • Partner closely with engineering on telephony architecture, speech behavior, and infrastructure scalability. • Work with design to simplify VoiceAI setup and agent testing. • Improve the quality of AI agent behavior through better prompts and customer feedback loops. • Ensure VoiceAI can update contact records, trigger workflows, and collect structured fields. • Build integrations between VoiceAI and other business tools. • Drive monetization and adoption of VoiceAI and AI Employee plans.

• Define and Drive the Product Roadmap • Lead product planning and roadmap definition for centralised assurance products and support content and methodology projects. • Translate high-level product vision into actionable requirements, ensuring alignment with business goals and customer needs. • Partner closely with engineering and design leads to co-own backlog prioritization, trade-offs, and delivery sequencing. • Define success metrics and ensure initiatives deliver measurable improvements in product performance and user experience. • Own delivery of central methodology projects, partnering with subject-matter experts to translate methodology requirements into product capabilities. • Collaborate with cross-functional teams to identify gaps and design solutions that enable reuse and consistency across products. • Support global initiatives across Caseware's product suite and regions, including the rollout and adoption of AI tooling across teams. • Lead execution of multi-sprint, cross-team initiatives with clear milestones, risk management, and progress tracking. • Maintain clear documentation and enablement resources, and monitor performance metrics to drive continuous improvement.

• Run continuous discovery with advisors, RIAs, and internal teams to validate problems before building • Own a single intake for feature and enhancement requests from CS, Sales, SE, and Product Marketing • Capture and prioritize feature gaps that block deals, using Sales as a discovery channel • Define the 'why' and success metric for each initiative and pressure-test against the ICP • Maintain a living quarterly roadmap tied to company goals (e.g., pilot-to-recurring conversion) • Make explicit prioritization calls, balancing new features, customer commitments, and technical health • Write clear PRDs with acceptance criteria and edge cases • Run internal requirements meetings with product owners, designers, and engineers • Keep at least two sprints of groomed, ready-to-build work ahead of the team at all times • Track delivery against commitments and surface risks early • Create release notes and coordinate newsletters with the Product Marketing team • Give Sales, CS, and customers timely answers on product questions and timelines.

Role Description We're looking for a Senior Product Manager to own the Quidax API: the platform that lets other businesses plug crypto and stablecoins straight into their own products. What You'll Be Owning: - Know the platform, and the people who use it - First 90 days: get deep on the API. Make test calls, read the docs like a merchant would, and find every spot where integration hurts. - Sit with our biggest merchants. Learn why they use us. - Map the full journey, from first API call to first live transaction, and mark where people drop off. - Own the roadmap for the API - Make the calls on what we build, what we kill, and what we say no to (kindly). - Own pricing and packaging too. Price it so merchants win and so do we. - Ship it, and keep it boringly reliable - Run delivery with Engineering using rituals that stick: sprints, retros, the good stuff. - Grow the number of live merchants and the volume flowing through the API, and have the numbers to back it up. - Hold the line on uptime, security, and compliance. Merchants move their customers' money through us. "Mostly works" isn't a thing. - Make integration super simple (the Enablement bit) - Cut time-to-first-transaction. The faster a merchant goes live, the better the product. - Build docs, sandboxes, and support materials so good that merchants barely need to email us. - Give Sales, Solutions, and Support what they need to win deals and keep merchants happy. Biggest Challenges You'll Tackle: - Building one platform solid enough for a big enterprise and simple enough for a small shop. Both, at once. - Saying no. Stakeholders will ask for a hundred features. You'll ship the right ten. - Moving fast on integrations while risk and compliance stay airtight, across multiple markets and regulators. - Keeping the developer experience world-class while the roadmap, the requests, and the deadlines all pull at you. Qualifications - 5+ years building products in payments, crypto, fintech, or B2B tech. - You've owned an API or developer platform as a product, not just run tickets for one. You get that your customers are developers, and you design for them. - You make calls with data: adoption, feedback, experiments. Gut helps. Numbers decide. - You run tight agile teams and keep delivery smooth when priorities shift. And they will. - You play well with Engineering, Commercial, Legal, and partners. You turn "what the customer needs" into "what we ship." Requirements - You know your way around custody, liquidity, stablecoins, or on/off ramps. - You're comfortable with compliance, risk, or regulatory frameworks in payments or crypto. - You've built for African, LATAM, or Asian markets. Benefits - Competitive salary based on your skills and experience; annual merit-based reviews to keep your growth visible and rewarded. - Annual performance reviews + clear promotion cycles; recognition for great work, from shoutouts to milestone rewards. - Personal development fund (courses, books, conferences); study leave so you can keep learning. - Fully remote forever + flexible working hours. - Unlimited paid time off + Nigerian national holidays. - Parental, sick, compassionate, and life event leave; we show up for you. - Quarterly remote team hangouts + annual offsite; interest-based communities (SIGs). - Regular engagement surveys; your voice matters. - Health & life coverage in select locations.