Role Description - Co-ordinate the management of Path to live and non-path to live environments. - Prepare and maintain runbooks and knowledge bases to support future environment triage requirements. - Plan and schedule releases across multiple applications and portfolios, ensuring alignment with project timelines and business objectives. - Manage release and environment activity schedule/calendar, including upstream dependency planning across IT delivery units or functions. - Communicate effectively with all stakeholders, providing updates on schedules, responsibilities, and release status. - Continually work towards making improvements in the release and environment management processes. - Scheduling/co-ordinating DevOps team support for projects and BAU releases. Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Role Description Milliman, Practice Support Services (PSS) is looking to hire an IT Operations Specialist. The person in this role will provide IT support to the APAC and EMEA regions. The candidate will work remotely in India. - Perform System configuration and deployment for all Windows and MacOS endpoints and peripherals. - Provide end user support to both on-site and remote employees, including application and hardware troubleshooting, account issues, and process education. - Diagnose system hardware, software, and operator problems. - Assist staff with the installation, configuration, repair, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines. - Provide advanced troubleshooting on complicated IT issues. - Perform troubleshooting and investigation of technical issues. - Work support tickets from IT Support Team and monitor work queue. - Ensure all network operations are continually in compliance with regulatory standards. - Configure and manage servers, storage systems, and networking equipment. - Implement data backup strategies (on-prem, datacenter, cloud). - Participate in change control process to align with our auditing workflow and take part in annual audits to produce evidence and attest actions were taken in accordance with our policies. - Perform regular employee security education campaigns, including training and phishing/malware simulations. - Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities. - Maintain and update inventory and asset management of computer hardware/software. - Utilize patch management systems to administer application and operating system updates for all supported systems. - Run audit reports against server environment for audit compliance. - Review documentation regularly, create and update when necessary. - Participate in on-call schedule to assist with after-hours and weekend support. - Participate in enterprise-wide IT projects and initiatives. Qualifications - Minimum 3+ years of experience working in a Desktop Support (or system administration) role with over one-hundred users. - Previous experience supporting a Microsoft Windows/MacOS desktop environment. - Proficiency with services like Active Directory, Power Shell Scripting, specific to account/permissions administration. - Working knowledge of any endpoint management tool client automation software including SCCM and ITSM tool, and other system management technologies. - Previous experience with Windows Active Directory and Domain environments. - Excellent interpersonal skills, ability to work both independently and in collaboration with others. - Proven success with working and collaborating across all areas and levels of the company. - Process oriented, with demonstrated passion and previous success working in technical customer support. - Ability to effectively collaborate and communicate with other IT groups and SMEs to report issues, provide testing feedback and ground level support issues (both hardware and software). - Strong organizational skills, with the ability to prioritize and multi-task effectively. - Demonstrated ability to work independently as well as within teams. - Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills. - Demonstrated ability to be a team player and a willingness to lend a hand with any project. - Ability to identify and resolve problems in a timely manner; skillfully gather, analyze and document information.

Role Description We’re looking for a detail-obsessed Operations Assistant to help build and manage the supplier inventory behind our event packages, hotels first and foremost, plus transport, venues, attractions and other event services from time to time. You’ll work closely with our General Manager and Product team in Australia to source, contract, record and manage supplier rates, room allocations and terms. This is a fast-paced role. Major event launches require rapid inventory setup under tight deadlines, and release-back dates are unforgiving; a single missed deadline can be a very costly mistake. The right person thrives on data management, structure, accuracy, and follow-through. Key Responsibilities - Sourcing & contracting - Join product planning meetings to confirm target hotels, dates, room quantities and other supplier needs for each event (15-25 per year) - Contact existing and new suppliers to request, obtain and negotiate the rates and terms we use within our packages/tours (products) - Record rates, taxes, commissions, room categories and occupancies, bedding configurations, meal inclusions, pre/post-event rates, rollaway charges and other key terms on a per-event spreadsheet - Chase non-responsive suppliers and follow up until every required detail is supplied - Report findings back to the GM and Product team and help decide which properties to contract, where to negotiate, and which to decline - Contracts & inventory - Obtain, check and triple-check contracts and rates against what was agreed - Maintain a mastery of release-back dates, cancellation policies, and payment schedules, and ensure no release deadline is ever missed - Flag excess or unsold rooms ahead of release-back deadlines so they are released on time and we avoid attrition penalties - Sales period & handover - Prepare and send rooming lists to suppliers, and keep suppliers updated through the sales period and before sales close / clients travel - Verify supplier invoices against rooming lists and confirmed bookings, then pass them to Accounts for payment - Assist with package pricing, allotments and supplier payment reconciliation - Working Style & Communication - Based in the Philippines, working hours aligned to Australian Eastern Time (within a few hours either side) - In contact with our Australian team daily by email, plus a weekly video call for major event discussions - Occasional phone calls with suppliers — confident spoken English is essential Qualifications - Fluent in written and spoken English, confident in communicating with international suppliers by email and phone - Highly organised, with exceptional attention to detail and accuracy - Strong numerical and data-entry skills; proficient in Microsoft Office, particularly Excel and email - Able to manage many suppliers, deadlines and competing priorities independently on a per-event basis, where crossover is frequent - Performs reliably under tight deadlines - Understands, or can quickly learn, travel-industry terms such as room occupancies, allotments, attrition, and release-back / cut-off dates Requirements - Experience in travel, tourism, hospitality, a DMC, or major events (desirable) - Familiarity with hotel and supplier contracting and inventory management (desirable) - Experience negotiating supplier rates (desirable) Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Title: Senior Manager, PV Operations Location: London England GB\ Full time Job Description: Location: London, UK / Hybrid Orchard Therapeutics is a global biotechnology gene therapy company dedicated to transforming the lives of people affected by rare diseases through the development of innovative, potentially curative cell and gene therapies. Orchard has its global headquarters in London and is a wholly owned subsidiary of Kyowa Kirin, a Japan-based Global Specialty Pharmaceutical Company. Job Summary: The Senior Manager, PV Operations is a key operational leader responsible for the execution and management of global pharmacovigilance operations. This role on a day to day basis ensures the seamless delivery of case management, regulatory reporting, and operational compliance across clinical and post-marketing portfolios. This role serves as the primary operational interface for PV vendors and cross‑functional study teams. The Senior Manager, PV Operations is an emerging expert who translates the functional strategy into actionable operational plans, manages complex technical issues with limited guidance, and ensures that the "hands‑on" elements of the PV system are robust, scalable, and inspection‑ready. Key Elements and Responsibilities: - Lead and continuously improve global safety operations processes, including case intake, processing, and submissions, ensuring alignment with global PV regulations and company policies with close oversight of the pharmacovigilance vendors. - Oversee timely and compliant case processing and regulatory reporting of Individual Case Safety Reports (ICSRs) from all sources. Act as database business administrator for the Orchard safety database (Veeva Safety). - Ensure robust operational oversight of internal and external safety case management, including performance monitoring and quality metrics. - Provide strategic leadership for the selection, configuration, validation, and life-cycle management of safety systems and tools, in partnership with IT and Vendor Safety Systems teams. - Lead the design, implementation, and maintenance of standard operating procedures (SOPs), work instructions, and training for safety operations. - Act as key technical SME supporting inspection readiness and support internal audits, Health Authority inspections, and partner audits related to PV operations, coordinating responses and remediation plans. - Liaise with Orchard Quality Assurance colleagues to ensure audit programme of internal and external components of the pharmacovigilance system and partners run smoothly - Collaborate with safety physician, safety scientist and cross-functional teams to ensure efficient processes and systems for production of high-quality data for signal detection, aggregate safety reporting, benefit–risk assessments, and Risk Management Plans (RMPs). - Provide senior operational input into Safety Management Teams and cross-functional project teams, managing operational feasibility, timelines, and compliance risks. - Lead operational aspects of safety data exchange agreements (SDEAs) with partners and licensees and oversee literature surveillance workflows. Requirements Education, Experience & Knowledge Education - Bachelor's degree or equivalent in a life science, pharmacy, nursing, or a related health field. - Relevant certifications in pharmacovigilance or drug safety are highly desirable. Experience - Extensive experience in pharmacovigilance operations, with significant leadership in global ICSR management and regulatory reporting. - Experience with safety databases (Veeva Safety preferred but not required) - In-depth knowledge of global PV regulations (GVP, ICH, FDA, MHRA, EMA) and proven ability to implement them operationally. - Strong experience with safety databases and PV systems, including configuration, validation, and maintenance. - Demonstrated ability to lead and oversee PV vendors/CROs. - Experience with clinical studies, postmarketing safety, risk management plans and aggregate report preparation. - Proven track record in preparing for and supporting Health Authority inspections and audits, alongside strong project management skills. Desirable - Advanced degree in a relevant scientific or health-related field. - Experience with safety data exchange agreements (SDEAs) and literature surveillance. - Demonstrated ability to drive continuous improvement, process optimization, and automation in PV operations. - Demonstrated understanding of clinical development processes. - Experience with global product launches and implementation/assessment of complex risk minimisation measures. - Evidence of scientific contributions to the field (e.g., peer reviewed publications, invited presentations, guideline development, or recognised subject matter expertise in biologic safety). Skills & Abilities · Self-motivated, with initiative and ability to take ownership of, and follow through with, specific tasks · Working knowledge of available information sources and ability to navigate multiple channels to secure required information · Works effectively with cross-functional teams to address complex issues and recommend actions with potentially significance impact · Effective time management and organization skills · Ability to multi-task and shift priorities quickly while working under tight deadlines · Excellent verbal and written communication skills · Strong PC experience and demonstrated proficiency in MS Office (Outlook, Word, Excel and Powerpoint)