• Responsible for handling customers’ requests to downgrade or disconnect Cogeco services. • Works to effectively resolve customer issues. • Builds value in Cogeco’s products and services by communicating the advantages and benefits. • Responsible for calling various outbound customer lists to maximise retention and sales opportunities. • Offers an outstanding service and customer focus. • Answers customer inbound phone inquiries. • Offers customized solutions and options while responding to questions.

Role Description Pro Coffee Gear is seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities - Customer Success Leadership - Own the end-to-end customer experience and define scalable customer success strategies to support growth. - Establish and track KPIs, processes, and team goals aligned with business objectives. - Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. - Sales Enablement & Channel Coordination - Enable the consultative sales process through client communications across email, SMS, and social platforms. - Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. - Support third-party and social commerce sales channels in coordination with marketing and sales teams. - Post-Sales Operations & Aftersales Support - Manage client onboarding and equipment setup, coordinating installations with technical service partners. - Respond to customer inquiries regarding product use, service needs, and ongoing support. - Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. - Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. - Work with logistics teams to ensure fast, clear resolutions and optimize related processes. - Process Improvement - Monitor recurring operational pain points and identify opportunities for automation or process streamlining. - Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications - Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. - Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. - Outstanding written and verbal communication skills. - Strong analytical and problem-solving skills with attention to detail. - Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. Benefits - A remote-first, globally distributed team and flexible work environment. - The opportunity to lead a high-impact function within a fast-growing brand. - A collaborative, passionate culture driven by innovation and a love for coffee. Important All applicants must submit their CV in English. Submissions in other languages will not be considered.

Role Description Atender clientes de Claro Hogar para fidelizarlos, gestionar solicitudes de retención y brindar beneficios exclusivos. Qualifications - Mínimo 3 meses de experiencia en Call Center. Requirements - FULL TIME - Horario de gestión: - 9:00 a. m. – 6:00 p. m. - 10:00 a. m. – 7:00 p. m. - 11:00 a. m. – 8:00 p. m. - 12:00 p. m. – 9:00 p. m. - 1:00 p. m. – 10:00 p. m. - 1 día de descanso rotativo por semana. Benefits - Sueldo fijo: S/ 1,130 - Bono de movilidad: S/ 70 (sujeto a asistencia) - Vale Sodexo: S/ 70 - Bono de conexión: S/ 100 (cumpliendo 200 horas conectadas al mes) - Bono de bienvenida: S/ 80 (pago único) - Bono de permanencia: S/ 80 (3.er, 6.º y 9.º mes) - Comisiones ilimitadas - Planilla completa desde el primer día - Todos los beneficios de ley (CTS, gratificaciones, vacaciones y seguro) - Asignación familiar (de corresponder) - Capacitación pagada - Excelente clima laboral - Oportunidad de crecimiento profesional Company Description ¡POSTULA AHORA Y SÉ PARTE DE NUESTRO EQUIPO! Vacantes limitadas

• Proteger, retener y empoderar a nuestra comunidad de profesionales de la belleza y el bienestar en toda España. • Actuar como un asesor de confianza para los propietarios de pequeños negocios. • Trabajar en estrecha colaboración con el Outbound Team Leader y colaborar con los equipos de Ventas, Operaciones y Marketing. • Liderar el proceso de retención y reactivación de principio a fin. • Analizar a fondo cada caso para diagnosticar problemas subyacentes de pago o de uso de la herramienta. • Utilizar habilidades de comunicación persuasiva para ofrecer soluciones a medida.