Cogeco Connexion

• Responsible for handling customers’ requests to downgrade or disconnect Cogeco services. • Works to effectively resolve customer issues. • Builds value in Cogeco’s products and services by communicating the advantages and benefits. • Responsible for calling various outbound customer lists to maximise retention and sales opportunities. • Offers an outstanding service and customer focus. • Answers customer inbound phone inquiries. • Offers customized solutions and options while responding to questions.