Quality Consultant Location: Lincoln United States Requisition number: 2357219 Job category: Technology Overtime status: Exempt Travel: No Remote Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Proceed Finance, part of the Optum family of businesses, is a Nebraska-based financial technology company and a leader in patient financing. We help make life-changing medical and dental treatments more accessible by delivering innovative, transparent financing solutions that improve affordability and simplify the patient financial experience. At Proceed Finance, you'll join a collaborative, mission-driven team focused on creating meaningful impact for patients, providers, and partners-bringing care and financial solutions together in smarter, more connected ways. Primary Responsibilities: - Execute User Acceptance Testing (UAT) for system enhancements, new features, and configuration changes prior to production release - Validate system functionality against documented business requirements, acceptance criteria, and credit policy guidelines - Create and execute detailed test plans, test cases, and test scripts, including positive, negative, and edge case scenarios - Test and validate credit and underwriting configurations, such as policy rules, score thresholds, pricing, tiering, and eligibility logic - Confirm underwriting outcomes align with approved business intent and policy documentation - Identify, document, and track defects or configuration issues, clearly outlining reproduction steps and expected vs actual results - Partner with Engineering and Product teams to support defect triage, retesting, and regression testing - Verify defect resolution prior to final UAT approval and production deployment - Serve as a liaison between business stakeholders (Credit, Operations, Compliance) and technical teams during testing cycles - Provide clear testing updates, defect summaries, and UAT feedback to stakeholders - Contribute to the ongoing improvement of testing processes, documentation, and standards - Support audit, compliance, or validation inquiries by providing testing evidence and system behavior documentation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. #OptumInsightPJ Required Qualifications: - 2+ years of hands on experience executing User Acceptance Testing (UAT), Quality Assurance, or Business Systems Testing for production systems - 2+ years of experience testing credit, underwriting, or financial decisioning platforms, including configuration driven logic - Demonstrated experience translating documented business requirements and acceptance criteria into executable test plans, test cases, and validation scenarios - Experience operating within regulated financial services environments, with awareness of compliance, audit, or validation requirements - Experience testing configuration driven or rules based decisioning engines (e.g., eligibility rules, score thresholds, pricing logic) - Exposure to Agile or hybrid SDLC methodologies, including sprint based development and release cycles - Working knowledge of credit policy, underwriting workflows, or loan origination systems - Proven ability to identify, document, and track defects, including reproduction steps, expected vs actual results, and impact assessment - Proven track record of executing detailed testing with a high degree of accuracy, ensuring alignment between system behavior, business intent, and policy rules - Proven ability to manage multiple concurrent testing efforts while meeting release timelines and quality standards - Willing or ability to work onsite 5 days a week in Lincoln, NE location Preferred Qualifications: - Experience supporting testing efforts within consumer or commercial lending environments - Exposure to analytical or reporting tools such as SQL, Power BI, SAS, or R to support validation efforts *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description We are seeking a highly organized and detail-oriented individual to join our team as a Travel Itinerary Planner. As a Itinerary Planner, you will play a vital role in ensuring our customers have an exceptional travel experience. You will be responsible for creating and managing travel itineraries for our clients, making sure every detail is carefully planned out and executed flawlessly. This role requires excellent communication skills, the ability to work under pressure, and a passion for providing exceptional customer service. - Collaborate with clients to understand their travel preferences and requirements - Research and book flights, accommodations, transportation, and other travel-related services - Create customized itineraries based on client preferences and budget constraints - Coordinate with travel suppliers and service providers to secure bookings - Ensure all necessary travel documents and visas are obtained prior to departure - Communicate travel itineraries to clients and provide assistance with any changes or updates - Monitor travel trends and updates in the industry to provide up-to-date information to clients - Provide exceptional customer service and promptly resolve any travel-related issues Qualifications - Proven experience as a Travel Coordinator or similar role; preferred - Strong knowledge of travel booking systems and online travel agencies - Excellent communication and interpersonal skills - Exceptional attention to detail and strong organizational skills - Ability to work effectively in a fast-paced and deadline-driven environment - Proficiency in computer skills and systems - Strong problem-solving abilities and the ability to remain calm under pressure - Knowledge of different cultures, customs, and travel destinations Benefits - Travel Perks - Flexible Schedule

Role Description Do you enjoy assisting people, coordinating details, and helping create smooth experiences? We are seeking enthusiastic individuals to join our growing remote team as an Experience Support Consultant. In this role, you'll help clients navigate various stages of their experience by providing guidance, answering questions, and ensuring important details are managed efficiently. This opportunity is ideal for individuals who are organized, people-focused, and excited to build valuable skills in a flexible remote environment. - Assist clients with questions, requests, and general support needs - Help coordinate activities, schedules, and experience-related arrangements - Provide accurate information and recommendations based on client preferences - Communicate confirmations, updates, reminders, and important details - Monitor ongoing requests and help ensure timely completion of action items - Support clients with adjustments, modifications, and special accommodations - Maintain organized records and documentation using company systems - Assist with administrative tasks that contribute to a positive client experience - Collaborate with team members to support service excellence - Participate in company training and professional development programs Qualifications - Strong communication and relationship-building skills - Excellent organizational and multitasking abilities - Positive, customer-focused mindset - Comfortable working with online systems and digital communication tools - Strong attention to detail and problem-solving skills - Ability to work independently and manage responsibilities effectively - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and many other approved regions Benefits - Fully remote opportunity - Flexible scheduling options - No prior industry experience required - Comprehensive onboarding program - Ongoing coaching and mentorship - Professional growth and advancement opportunities - Performance-based bonuses and recognition - Access to travel-related discounts and perks - Supportive and team-oriented culture

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and guide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Candidate should be based in the Greater Ottawa area - Willingness to travel Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.