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End-User Content Manager
Location
Worldwide
Posted
7 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
End-User Content Manager
EY
Role Description The Service Adoption (SA) End-User Content Manager will manage a team of content creators responsible for the creation of collateral to drive awareness, adoption, and business value from company-facing technology platforms, such as Microsoft M365. - Understand adoption of cloud platforms, business/market resistance and demands, end user behavior change, corporate communication models and challenges, resource and capacity management, and project delivery. - Essential stakeholder management across SA and technology domains. Your key responsibilities - Content Creation and Management: - Create, review, and approve end-user content as defined in our Change Approach. - Produce strategic, creative, and impactful end-user communication plans and high-quality US English written and designed content. - Ensure quality content delivery for enterprise-wide technology programs across multiple formats (e.g., email, Viva Engage, Teams, intranet articles, EY Daily News Alerts, video). - Translate the technology roadmap into user-friendly communications and actionable steps. - Team Management and Development: - Manage and develop direct reports within SA, including employees and contractors. - Assign work to team members and ensure it is being completed in agreed timescales and in accordance with guidelines and KPIs/SLAs. - Drive approval of end-user content to support technology change and business value. - Grow team skills in change enablement, communication, creativity, editing, and design. - Manage capacity, execution, engagement, and best practices. - Collaboration and Communication: - Collaborate closely with a peer in the Content team to maintain technology site operations. - Build effective networks within SA and related functions, fostering partnerships with IT, corporate brand, and stakeholders. - Actively communicate with program team members, management, and stakeholders. - Oversee and collaborate with indirect resources from other SA teams for program tasks. - Develop strong working relationships with other groups, including brand and service providers. - Strategic Oversight and Development: - Stay informed about partner and client contexts in End User Technology and across EY. - Deliver excellence in project and people management, emphasizing agile teamwork and knowledge-sharing. - Contribute to function development, including personnel, processes, and metrics. - Equip teams to set and achieve success measures that drive business value. - Establish clear processes, efficient approvals, feedback loops, and reporting for stakeholders and SA leadership. - Utilize feedback and analytics for data-driven project prioritization and communication strategies. - Integration and Vision: - Collaborate with SA leads and peers to ensure the integration of related work plans. - Provide strategic vision and guidance to navigate issues and drive decisions. - Maintain a broad perspective and encourage information sharing for the benefit of overall program scope. Skills and attributes for success - Leadership and agility across strategic function focus areas and a portfolio of projects with varying scope. - Outstanding US English verbal and written skills, including supporting senior stakeholders and editing business-wide communication strategies. - Strategy development, including vision, consultative questioning, critical thinking, innovation, and analytics. - Experience with broad and complex corporate technology estate operations. - Resource and budget management. - Ability to manage team and execute multiple tasks simultaneously. - Process honoring mindset, commitment to customer championing and continuous improvement, and attention to detail. - Familiarity with M365 Copilot, and interest in process automation and efficiency with AI. Qualifications - 3-5 years of experience in a senior communications or technology program management role with user engagement and service adoption experience. - Previous project/program work in user behavior change, end-user adoption, technology productivity, and/or Microsoft M365 products and services. - Experience in managing teams within a large organization and working with cross-functional teams and stakeholders. - Strong understanding of technology and its impact on business processes. - Basic proficiency in data analysis and visualization tools (e.g., Excel, Power BI). - College degree in communications, marketing, or technology field; a communications degree is preferred. Benefits - Continuous learning: Develop the mindset and skills to navigate whatever comes next. - Success as defined by you: Tools and flexibility to make a meaningful impact, your way. - Transformative leadership: Insights, coaching, and confidence to be the leader the world needs. - Diverse and inclusive culture: Embraced for who you are and empowered to help others find their voice.
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