• Planning and managing project timelines, milestones, and resources • Coordinating cross-functional teams across design, development, QA, SEO, and analytics • Managing scope, risks, and change requests throughout delivery • Acting as the primary client contact during the project phase • Providing structured status updates and managing stakeholder expectations • Overseeing QA, UAT, and deployment planning • Leading structured project handover into Customer Success

• The Senior IT Project Manager will be responsible for the overall planning, coordination, execution, oversight, and completion of specific projects. • They will ensure that project leadership and delivery is consistent with company policies and procedures, commitments, and goals. • The selected candidate will travel to customer locations as required and is expected to perform direct supervision of personnel during project execution. • Review project proposal materials to understand project goals, deliverables, promised time frame and budget and to identify initial risks, known or potential funding limitations, and proposed approaches for accomplishing the project. • Ensure project team staffing in consultation with company management, and allocation of resources to specific project tasks. • Develop project plans that specify deliverables, resource allocation, schedule, labor hours and billing forecasts, risks and issues, mitigation and contingency plans. • Coordinate assignment of project duties, responsibilities, and scope of authority. • Coordinate activities and direct project personnel to ensure project progresses on schedule and within budget. • Apply standards and procedures for project reporting and documentation. • Review status reports prepared by project personnel and modify schedules and project plans as required. • Prepare project status reports to keep management, clients, and others informed of project status and related issues. • Develop business processes that ensure the application meets all project requirements. • Ensure quality control of technical and project documentation and organize and manage project records in accordance with PMO guidelines • Coordinate efforts with finance, marketing, sales, IT and other UDC departments, and client staff to ensure project goals and requirements are met. • Author change descriptions and coordinate estimating and pricing for change order presentation to the client. • Participate in proposal development including scope of work preparation and estimate coordination for identified clients in conjunction with account management. • Supervisory responsibilities such as interviewing, training, directing work, and appraising performance.

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. • Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks. • Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models. • Drive disciplined scope control, change management, and financial oversight across strategic engagements. • Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery. • Identify and proactively mitigate risks across technical, operational, and organizational dimensions. • Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer. • Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment. • Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice. • Mentor Senior TPMs and contribute to leadership capability within the team. • This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

• Oversee multiple project activities associated with the onboarding of major clients • Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements • Identify, assess, and mitigate project risks, resolving obstacles as they arise • Create, develop and assemble presentations as needed