Role Description Elite365 Staffing Group is seeking a Director of Information Technology to serve as the company’s first dedicated internal IT executive. This is a senior individual-contributor leadership role responsible for technology strategy, cybersecurity, applications, network infrastructure, and data analytics across a multi-brand healthcare staffing platform spanning travel nursing, locum tenens, and permanent placement. Reporting to the CEO/CFO and in close collaboration with the VP of Operations, this leader will own the IT roadmap, govern IT vendor relationships, drive post-acquisition system consolidation, and build the data infrastructure needed to support management decision-making and future M&A activity. Key Responsibilities - IT Leadership & Strategy - Develop scalable IT strategies and maintain a multi-year IT roadmap aligned to business growth, brand integration, and operational efficiency objectives. - Prepare and present IT reports for executive leadership including technology KPIs and security posture summaries. - Serve as the IT/Tech Leader — owning vendor relationships, contract governance, and budget accountability. - Establish IT governance including investment prioritization, project delivery accountability, and quarterly executive reporting. - Build an M&A IT integration playbook to standardize onboarding of future acquisitions, including a 90-day checklist and system transition framework. - Identify opportunities for automation, workflow efficiency, and AI-assisted tooling across staffing workflows and back-office functions. - Define the optimal IT support model for the enterprise — establishing which capabilities to insource vs. retain with tech partners. - Application Rationalization & System Consolidation - Deliver a comprehensive application inventory across all brands — documenting systems, vendors, costs, and contract renewal dates. - Define the target-state application architecture and build a consolidation roadmap covering ATS, CRM, finance, and back-office systems. - Lead tech integration of new brands; develop integration roadmaps. - Assess ATS consolidation options and produce recommendations with cost, risk, and timeline analysis. - Drive systems integrations strategy — define data connection standards and eliminate manual handoffs between core platforms. - Cybersecurity & Risk Management - Assume ownership of the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF); conduct or commission an annual Security Risk Assessment and maintain a tracked risk register. - Ensure security controls and solutions are in place and maintained — including patch management, MDR/XDR, email security, MFA/SSO, RBAC, Privileged Identity Management (PIM), and Conditional Access policies. - Own data protection controls including endpoint encryption, data in transit, and DLP policies covering sensitive client data. - Maintain and exercise a documented incident response plan; serve as internal IR coordinator and primary communicator to leadership. - Maintain a security awareness training and phishing simulation program. - IT Operations & Vendor Governance - Conduct comprehensive IT budget reviews across all software, hardware, SaaS, network, and consulting spend (CapEx and OpEx) and identify savings opportunities. - Define formal SLA tiers with escalation paths; publish vendor performance results to business leadership on a monthly basis. - Administer user feedback program to capture IT service quality across business users. - Develop a formal IT delivery roadmap, prioritized and aligned to business objectives. - Data Platform & Analytics - Manage a data governance program — establishing data element definitions, common terminology, and standard metric calculations across all brands. - Work with SaaS vendors to enforce data standards in core systems, ensuring data quality in downstream dashboards and reports. - Oversee support and enhancements of the centralized data warehouse as well as reports, dashboards, and data analytics. Qualifications - 7+ years of progressive IT leadership with prior budget and vendor management ownership. - Experience in multi-entity or multi-brand environments, including post-acquisition system integration. - Hands-on knowledge of staffing industry technology platforms: ATS systems, CRM (Salesforce), and finance and HR platforms. - Working knowledge of cybersecurity frameworks (NIST CSF or equivalent), endpoint security, SIEM, MFA/SSO, and incident response planning. - Experience governing MSP relationships — contract management, SLA accountability, and cost optimization. - Proficiency with Microsoft 365 / Entra ID, Azure, Power BI, and modern data warehouse concepts. - Strong executive communication skills; able to translate technical risk into business impact for CEO/CFO, VP Operations audiences. Preferred - Background in healthcare staffing — travel nursing, allied health, locum tenens, or permanent placement. - Experience in PE-backed company environments with exposure to portfolio-level reporting and value creation frameworks. - Familiarity with AI/automation tools applicable to staffing operations. - Experience with data governance frameworks and enterprise data quality programs in fragmented, multi-system environments. Korn Ferry (Lominger) Leadership Competencies - Strategic Mindset : This role requires building a multi-year IT roadmap, developing an M&A integration playbook, and making insource-vs.-outsource decisions. - Manages Complexity : The Director must simultaneously rationalize applications across four brands, govern an MSP, own cybersecurity, and build a data platform. - Drives Results : The JD is deliverable-heavy — 90-day integration checklists, consolidation roadmaps, ATS assessments, SLA tiers, and monthly vendor scorecards. - Communicates Effectively : A recurring requirement is translating technical risk and performance into executive-ready language for CEO/CFO/COO audiences. - Manages Ambiguity : The candidate must be comfortable creating structure where none exists — the defining behavioral demand of this role.

• Support the Head of National Accounts & Field Reimbursement in developing and implementing strategic access initiatives with payer accounts (Commercial, Medicare, Medicaid) • Assist with the preparation and execution of cross-functional account plans and presentations for payer customers • Lead field reimbursement support for field-based teams’ in specific sales regions post-approval • Partner with Sales to equip team with clear, compliant payer and reimbursement messaging • Coordinate field reimbursement activities and support resources to resolve coverage, coding, and payment issues post-approval • Help organize executive-level payer meetings and follow-up communications across internal stakeholders • Assist with the development and refinement of reimbursement and payer materials, including value dossiers and payer slide decks • Monitor account-level activity and support execution against timeline, performance, and reporting objectives • Track and analyze relevant market trends and policy changes to inform payer strategy execution • Collaborate closely with internal partners to maintain consistent messaging and seamless customer experience • Act as a conduit between the field and leadership by sharing payer insights and competitive intelligence

Role Description The Senior Director of Business Operations will play a critical leadership role, driving operational excellence and ensuring our customers receive consistent, high-quality service. This individual will lead Customer Success, Customer Support, and Implementations, working closely with the CEO and cross-functional leaders to scale processes, improve retention, and support product adoption. This is a high-impact, strategic, and hands-on role for a senior operator who thrives in a fast-growing, customer-centric SaaS environment. Key Responsibilities - Operational Leadership - Lead, mentor, and develop the Customer Success, Customer Support, and Implementations teams. - Establish and refine operational processes to improve service delivery, customer onboarding, and issue resolution. - Set KPIs, track performance, and ensure teams are aligned with company goals. - Foster a culture of accountability, ownership, and continuous improvement. - Customer Success & Retention - Oversee Customer Success strategy to drive renewals, satisfaction, and long-term partnerships. - Implement best-in-class playbooks for onboarding, adoption, upsell readiness, and lifecycle management. - Build strong executive relationships with customers and serve as an escalation point for strategic accounts. - Customer Support Operations - Ensure high-quality, timely, and efficient support delivery with measurable SLAs and customer experience metrics. - Optimize support workflows, tiering, documentation, and knowledge base practices. - Lead initiatives to improve resolution times, reduce ticket volume, and enhance support automation. - Implementations & Project Delivery - Own the end-to-end implementation framework for new customers. - Ensure projects are delivered on time, within scope, and with exceptional customer experience. - Partner with Product and Engineering to address onboarding challenges and streamline integrations. - Cross-Functional Leadership - Collaborate closely with Product, Engineering, and Sales to ensure strong alignment between customer needs and product development. - Inform roadmap decisions with customer insights, usage patterns, and operational trends. - Represent Operations leadership in executive discussions and strategic planning. Qualifications - 5+ years of experience in Operations, Customer Success, or Service Delivery roles within SaaS, travel tech, or enterprise software. - 3+ years of experience managing leaders or multi-disciplinary teams. - Proven success scaling post-sales operations in a high-growth environment. - Strong knowledge of customer lifecycle management, support operations, and implementation methodologies. - Data-driven decision-maker with strong analytical and process-improvement skills. - Excellent communication, executive presence, and relationship-building skills. - Experience working remotely and leading distributed teams. - Travel industry or GDS/automation experience with flights — strong advantage.

Role Description Lead software or digital product delivery across multiple teams, programs, or product areas. - Strong technical program management skills, including roadmap execution, dependency management, risk mitigation, release coordination, and stakeholder communication. - Solid understanding of cloud-native microservice architectures, including API-driven systems, distributed dependencies, release sequencing, resiliency considerations, and operational impacts in production environments. - Partner effectively with Product and Engineering leaders to balance customer value, technical constraints, and delivery commitments. - Lead and develop delivery organizations, including coaching and managing delivery managers, scrum masters, or program leaders. - Strong executive presence and communication skills, with the ability to influence decisions and align stakeholders across functions. Qualifications - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. Requirements - 10+ years of software product delivery experience, including 5+ years managing teams and experience operating in Agile environments, ideally including SAFe or other scaled delivery models. - Strong technical program management skills, including roadmap execution, dependency management, risk mitigation, release coordination, and stakeholder communication. - Solid understanding of cloud-native microservice architectures, including API-driven systems, distributed dependencies, release sequencing, resiliency considerations, and operational impacts in production environments. - Familiarity with modern software delivery practices, including CI/CD, release governance, observability, and incident management. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community