• Enter scanned tenant checks into AppFolio daily, applying each receipt to the correct tenant, lease, and property ledger. • Reconcile the batch of scanned check images against recorded payments to confirm every check is captured once, with the correct amount and date. • Verify recorded receipts tie out to bank deposit totals; flag any over/short or missing items. • Allocate receipts across rent, late fees, utilities, and other charges per lease and company policy; handle partial and prepaid payments correctly. • Research and resolve unidentified or misapplied payments, NSF/returned checks, and duplicate entries; escalate unclear items to the AR Manager with a clear summary. • Keep tenant ledger balances accurate, post adjustments and reversals when approved, and ensure aging is correct. • Reconcile the security deposit against the final ledger—prorated rent, unpaid charges, damages, and RUBS (Ratio Utility Billing System) move-out estimates—so utility allocations are captured rather than written off. • Prepare and process refunds within statutory deadlines, with proper itemization and documentation. • Open and track receivables where a balance is owed after the deposit is applied, maintaining a live tracker capturing tenant, property, amount, age, and status. • Follow a defined escalation path for owed balances: tenant portal → payment plan → Stripe payment link → collections agency → small claims, documenting each step and timeline. • Record refunds, applied deposits, write-offs, and recoveries in AppFolio and the receivables tracker so balances, the GL, and aging stay accurate and reconciled. • Prepare daily/weekly receipt summaries, batch logs, and AR aging snapshots for the onshore team. • Maintain clear documentation and flag discrepancies or issues proactively to the AR Manager/Controller.

• Supervises and coordinates cash application processes of the medical and pharmacy payment systems • Provides input into operating policies and procedures for the unit • Oversees daily operations ensuring compliance with laws, policies, and regulations • Manages personnel, including work allocation, training, and performance evaluation • Imports daily deposits and EDI files for automated payment posting • Monitors payment posting for compliance and prepares required records and reports

• Submits timely, accurate invoices to payer for products and services provided • Understands the terms and fee schedule for all contracts for which invoices are submitted • Correctly determines quantities and prices for drugs billed • Verifies that the services and products are correctly authorized and that required documentation is on file • Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided • Evaluates payments received for correctness and applies payments accurately to the system • Verifies that payments received are correct according to the fee schedule • Applies the payment correctly to the patient account • Ensures that secondary bills and patient invoices are mailed within 48 hours of receipt of payment • Notifies the Reimbursement Manager if there are overpayments and/or duplicate payments for the same service • Transfers payments belonging to other offices within 48 hours of receipt • Follows up on invoices submitted to ensure prompt and timely payment • Calls to verify that claims submitted were received and are in processing • Sends letters to the patient or responsible party when their insurance carrier fails to make payment reasonable time frame • Generates and mails statements and collections letters • Follows-up on all denials within 48 hours of receipt • Ensures compliance with policies and guidelines outlined in the contract terms and fee schedule • Follows HIPPA guidelines when accessing and sharing patient information to maintain patient and business confidentiality

**Lab Services** - Serve as the primary revenue cycle liaison and strategic business partner to laboratory leadership, pathology providers, and specialized service line stakeholders. - Provide leadership and oversight of the laboratory and specialized service line accounts receivable follow-up team, ensuring timely resolution of outstanding claims and optimization of collections performance. - Develop, lead, and mentor the laboratory revenue cycle team while establishing performance expectations, accountability measures, and professional development opportunities. - Develop, monitor, and present KPI reporting to laboratory leadership, including Days in AR, denial trends, cash collections, reimbursement performance, turnaround times, and other key operational metrics. - Lead revenue cycle integration efforts for laboratory acquisitions, practice onboarding, and system conversions, including transitions from legacy EHR and billing platforms. - Partner with Revenue Cycle Leadership, Information Technology, Compliance, Finance, and Clinical Operations to identify and resolve operational issues impacting reimbursement, patient satisfaction, and overall financial performance. - Identify opportunities to improve operational workflows, reduce revenue leakage, and standardize laboratory revenue cycle processes across the organization. - Monitor payer performance and reimbursement trends and implement corrective action plans to improve financial outcomes. **Data Analytics & Performance Improvement** - Use data analytics to identify trends, risks, and opportunities related to revenue capture and reimbursement - Lead performance improvement initiatives that enhance charge capture accuracy and operational efficiency - Utilize data analytics to identify trends, reimbursement risks, denial patterns, and opportunities to improve laboratory revenue cycle performance. - Develop executive-level dashboards and KPI reporting that provide actionable insights for laboratory leadership and executive stakeholders. - Lead performance improvement initiatives that improve AR productivity, reimbursement outcomes, denial resolution, and operational efficiency. - Analyze revenue cycle metrics and recommend strategic process improvements that support organizational growth and scalability. **Collaboration & Clinical Partnership** - Collaborate with physicians, laboratory leadership, practice operations, Compliance, Finance, Information Technology, and Revenue Cycle leaders to improve documentation, charging practices, reimbursement, and operational effectiveness. - Support organizational growth through standardization of laboratory revenue cycle processes and best practices. - Serve as the subject matter expert for laboratory revenue cycle operations, reimbursement methodologies, coding support, and financial performance. - Build collaborative partnerships across departments to resolve complex revenue cycle issues and support enterprise initiatives affecting laboratory and specialized service lines. **Leadership & Team Development** - Lead, mentor, and develop a high-performing laboratory revenue cycle team focused on operational excellence and customer service. - Foster a culture of accountability, collaboration, continuous improvement, and professional growth. - Support workforce planning, succession planning, performance management, and employee development initiatives. - Lead organizational change efforts related to process improvements, technology implementations, and revenue cycle optimization initiatives.