Role Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support. Qualifications - High school diploma, general education degree or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support. Requirements - High school diploma, general education degree or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support.

Role Description Mercier Consultancy Group is actively seeking a talented and customer-focused Dutch / Flemish Customer Service Representative to join a dynamic, internationally operating Customer Support Services team based remotely within Greece. This is a rare and exciting opportunity for native or fluent Dutch-speaking professionals to secure one of the most sought-after Dutch-speaking jobs in Europe, offering an exceptional compensation package, true career progression, and the unparalleled lifestyle that comes with living and working in Greece. - Deliver outstanding customer support to Dutch and Flemish-speaking clients via telephone, email, and live chat channels. - Accurately identify, investigate, and resolve customer enquiries, complaints, and service requests in a timely and efficient manner. - Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system. - Collaborate closely with internal departments and escalation teams to ensure complex customer issues are resolved swiftly. - Proactively identify opportunities to enhance the customer experience and communicate recurring issues or trends. - Adhere strictly to company protocols, data protection regulations, and industry compliance standards. - Participate actively in ongoing training programmes, team briefings, and performance review sessions. - Represent the client brand with professionalism, integrity, and enthusiasm. Qualifications - Native or fluent Dutch language proficiency — both spoken and written. - A valid EU passport or EU right to work is mandatory. - Prior experience in a customer service, customer support, or client-facing role is highly advantageous. - Excellent interpersonal and active listening skills. - Strong computer literacy, including proficiency with standard office applications. - A professional, positive, and solution-oriented mindset. Requirements - Motivated candidates with strong communication skills will also be considered. - Ability to deliver calm, effective solutions under pressure. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid, Comprehensive Training Programme. - Full Health Insurance coverage. - Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding dedication and outstanding customer service delivery. - 2 Extra Salaries Per Year — a generous 13th and 14th salary. - Remote Working Arrangement within Greece. - A vibrant, multicultural, and supportive international team environment. - And Much More...

Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required #LI-Remote Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a talented Dutch-speaking professional to join our client's growing team in the energy sector as a Dutch Speaking Customer Advisor – Energy Sector, based remotely within Greece. This is a rare and exciting chance to build a rewarding career in the energy industry while enjoying the unparalleled lifestyle that Greece has to offer. - Serve as the primary point of contact for Dutch-speaking customers across all communication channels, including phone, email, and live chat, providing expert guidance on energy products, tariffs, and services. - Handle customer enquiries related to energy billing, account management, meter readings, and service contracts with professionalism, accuracy, and empathy. - Assist customers in understanding their energy consumption, advising on energy-saving solutions and sustainable product options in line with the company's green energy initiatives. - Process service requests, report energy supply issues or outages, and coordinate with relevant internal departments to ensure prompt and effective resolution. - Accurately record all customer interactions and case details within the company's CRM system, maintaining data integrity and compliance with industry regulations. - Proactively identify opportunities to upsell or cross-sell energy products and services that genuinely meet the customer's needs and lifestyle requirements. - Support customers through the onboarding process when switching energy providers or upgrading existing energy plans, ensuring a seamless transition experience. - Maintain a thorough and up-to-date knowledge of the energy market, regulatory developments, and the client's product portfolio to deliver informed, trustworthy customer support. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in Dutch. - A valid EU passport is mandatory for eligibility to this position. - A good working knowledge of English is required for internal communication and training purposes. - Previous experience in customer service, client support, or a related advisory role is highly desirable; experience within the energy sector or utilities industry is a significant advantage. - Strong interpersonal and communication skills with a genuine commitment to delivering an outstanding customer experience. - Ability to work independently and efficiently in a remote environment, with strong organisational skills, self-motivation, and a reliable internet connection. - Comfort with digital tools and CRM platforms; adaptability to new systems and technologies used within the energy industry. Benefits - Competitive Monthly Salary reflective of your skills and experience in the energy sector. - Monthly Performance Bonus rewarding your dedication and excellence in customer service. - 2 Extra Salaries Per Year — a generous 13th and 14th salary structure, providing exceptional financial security and recognition. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free move. - Fully Paid Professional Training to equip you with all the energy sector knowledge and tools needed to excel in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - A fully remote working arrangement within Greece, offering flexibility and an excellent work-life balance. - A collaborative, multicultural, and supportive team environment within a respected international organisation. - And Much More... How to Apply If you are a driven, Dutch-speaking professional ready to take on an exciting new challenge in the energy sector and are looking for Dutch-speaking jobs in Greece that offer genuine rewards, career development, and an extraordinary lifestyle, we would love to hear from you. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps.