Role Description Mercier Consultancy Group is actively seeking a talented and customer-focused Dutch / Flemish Customer Service Representative to join a dynamic, internationally operating Customer Support Services team based remotely within Greece. This is a rare and exciting opportunity for native or fluent Dutch-speaking professionals to secure one of the most sought-after Dutch-speaking jobs in Europe, offering an exceptional compensation package, true career progression, and the unparalleled lifestyle that comes with living and working in Greece. - Deliver outstanding customer support to Dutch and Flemish-speaking clients via telephone, email, and live chat channels. - Accurately identify, investigate, and resolve customer enquiries, complaints, and service requests in a timely and efficient manner. - Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system. - Collaborate closely with internal departments and escalation teams to ensure complex customer issues are resolved swiftly. - Proactively identify opportunities to enhance the customer experience and communicate recurring issues or trends. - Adhere strictly to company protocols, data protection regulations, and industry compliance standards. - Participate actively in ongoing training programmes, team briefings, and performance review sessions. - Represent the client brand with professionalism, integrity, and enthusiasm. Qualifications - Native or fluent Dutch language proficiency — both spoken and written. - A valid EU passport or EU right to work is mandatory. - Prior experience in a customer service, customer support, or client-facing role is highly advantageous. - Excellent interpersonal and active listening skills. - Strong computer literacy, including proficiency with standard office applications. - A professional, positive, and solution-oriented mindset. Requirements - Motivated candidates with strong communication skills will also be considered. - Ability to deliver calm, effective solutions under pressure. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid, Comprehensive Training Programme. - Full Health Insurance coverage. - Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding dedication and outstanding customer service delivery. - 2 Extra Salaries Per Year — a generous 13th and 14th salary. - Remote Working Arrangement within Greece. - A vibrant, multicultural, and supportive international team environment. - And Much More...

Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required #LI-Remote Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a talented Dutch-speaking professional to join our client's growing team in the energy sector as a Dutch Speaking Customer Advisor – Energy Sector, based remotely within Greece. This is a rare and exciting chance to build a rewarding career in the energy industry while enjoying the unparalleled lifestyle that Greece has to offer. - Serve as the primary point of contact for Dutch-speaking customers across all communication channels, including phone, email, and live chat, providing expert guidance on energy products, tariffs, and services. - Handle customer enquiries related to energy billing, account management, meter readings, and service contracts with professionalism, accuracy, and empathy. - Assist customers in understanding their energy consumption, advising on energy-saving solutions and sustainable product options in line with the company's green energy initiatives. - Process service requests, report energy supply issues or outages, and coordinate with relevant internal departments to ensure prompt and effective resolution. - Accurately record all customer interactions and case details within the company's CRM system, maintaining data integrity and compliance with industry regulations. - Proactively identify opportunities to upsell or cross-sell energy products and services that genuinely meet the customer's needs and lifestyle requirements. - Support customers through the onboarding process when switching energy providers or upgrading existing energy plans, ensuring a seamless transition experience. - Maintain a thorough and up-to-date knowledge of the energy market, regulatory developments, and the client's product portfolio to deliver informed, trustworthy customer support. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in Dutch. - A valid EU passport is mandatory for eligibility to this position. - A good working knowledge of English is required for internal communication and training purposes. - Previous experience in customer service, client support, or a related advisory role is highly desirable; experience within the energy sector or utilities industry is a significant advantage. - Strong interpersonal and communication skills with a genuine commitment to delivering an outstanding customer experience. - Ability to work independently and efficiently in a remote environment, with strong organisational skills, self-motivation, and a reliable internet connection. - Comfort with digital tools and CRM platforms; adaptability to new systems and technologies used within the energy industry. Benefits - Competitive Monthly Salary reflective of your skills and experience in the energy sector. - Monthly Performance Bonus rewarding your dedication and excellence in customer service. - 2 Extra Salaries Per Year — a generous 13th and 14th salary structure, providing exceptional financial security and recognition. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free move. - Fully Paid Professional Training to equip you with all the energy sector knowledge and tools needed to excel in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - A fully remote working arrangement within Greece, offering flexibility and an excellent work-life balance. - A collaborative, multicultural, and supportive team environment within a respected international organisation. - And Much More... How to Apply If you are a driven, Dutch-speaking professional ready to take on an exciting new challenge in the energy sector and are looking for Dutch-speaking jobs in Greece that offer genuine rewards, career development, and an extraordinary lifestyle, we would love to hear from you. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps.

About HalterAt Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. WHAT YOU'LL DO Build and lead the LATAM support team - Hire your team: Hire, onboard, and develop Halter's first Support Specialists in South America, in line with growth plans. - Drive performance: Set clear expectations and drive performance through team routines, coaching, and accountability. - Set the culture: Build a high-performance culture from day one - one that reflects Halter's standards and serves the region well. Stay close to customers and the field teams - Get on ranch: Spend time on ranch with producers to deeply understand their workflows, challenges, and how Support can lift the end-to-end experience. - Partner with the field team: Spend time with the field team to understand their customers' experiences with support, and use those insights to keep improving. - Step in when it counts: Step in on complex or high-impact customer issues, and use those moments to coach the team. - Champion the region: Carry the voice of the South American producer and their animals into every internal conversation - you're the region's advocate. Own performance and operations - Run daily operations: Execute the global support strategy across LATAM, turning strategy into clear, repeatable daily operations. - Own the numbers: Own regional KPIs including CSAT, response times, quality, and cost to serve. - Use data: Use data daily to understand trends, prioritise work, improve the customer experience, identify risks, and lift team performance. - Build reporting: Build and maintain reporting that highlights trends, risks, and opportunities for smarter ways of working. - Stay aligned with the field: Work closely with Territory Managers and Account Managers to stay aligned on customer health and act fast when things need attention. - Drive proactive support: Lead proactive support initiatives including education content, risk identification, and customer outreach. - Raise the bar: Continuously lift the standard of support through clarity, coaching, and operational improvements. Partner with the global Customer team to build for the region - Lean on global: Partner with global Customer leaders who have built support operations in New Zealand, Australia, and the US - and feed your learnings back into the global playbook. - Feed back to Product: Provide feedback to Product and Engineering grounded in regional context, trends, and escalation patterns - a key part of how we make Halter work for South America. - Represent the region: Represent the voice of the South American customer in global planning, forecasting, and improvement work. - Improve the AI: Work with the AI team to improve automation quality and ensure seamless transitions from AI to human support and optimisation of daily workflows for both customers and the support team. WHO ARE WE LOOKING FOR - 3+ years experience leading and developing teams in a customer-facing environment - support, operations, hospitality, or anywhere people and quality outcomes matter. - Full professional fluency in Spanish and English - you're equally comfortable switching between both. - A builder's mentality: comfortable with ambiguity and energised by standing things up from zero. - A track record of owning outcomes, not just executing tasks. - An understanding of the ranching or livestock industry - ideally with familiarity across the South American beef or dairy sector in Argentina, Uruguay, or Brazil. - Strong judgment and comfort making decisions when priorities shift. - A high bar for quality and customer experience. - The ability to move between hands-on problem-solving and leadership in the same day. - Clear, calm communication that builds trust quickly. - Curiosity and an improvement mindset - you're always looking for ways to raise the standard. - Confidence operating independently while staying aligned with a global organisation. NICE TO HAVES - Experience launching or scaling a new market, region, or 0-to-1 motion. - Startup or high-growth environment experience. - Familiarity with tools like Intercom, Salesforce, or similar systems. - Experience working in ag-tech. - Experience working with hardware products or field-deployed technology. - Portuguese language skills. Join our teamHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. Why our team loves working at Halter: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"