• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Offer schedule flexibility once certified

Role Description We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey. If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career. Key Responsibilities: - Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information. - Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates. - Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally. - Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided. - Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed. - Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions. - Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience. - Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships. Qualifications - Previous customer service or support experience is preferred. - Strong written and verbal communication skills. - Calm under pressure and solution-focused. - Comfortable using online tools, booking platforms, and CRM systems. - Self-motivated and able to manage time efficiently in a remote setting. - Passion for helping others and an interest in travel. - Bilingual is a plus, but not required. Benefits - 100% remote — work from home or while traveling. - Flexible scheduling with part-time or full-time options. - Travel discounts and perks through industry partnerships. - Supportive team environment with training provided.

Role Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support. Qualifications - High school diploma, general education degree or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support. Requirements - High school diploma, general education degree or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support.

Role Description Mercier Consultancy Group is actively seeking a talented and customer-focused Dutch / Flemish Customer Service Representative to join a dynamic, internationally operating Customer Support Services team based remotely within Greece. This is a rare and exciting opportunity for native or fluent Dutch-speaking professionals to secure one of the most sought-after Dutch-speaking jobs in Europe, offering an exceptional compensation package, true career progression, and the unparalleled lifestyle that comes with living and working in Greece. - Deliver outstanding customer support to Dutch and Flemish-speaking clients via telephone, email, and live chat channels. - Accurately identify, investigate, and resolve customer enquiries, complaints, and service requests in a timely and efficient manner. - Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system. - Collaborate closely with internal departments and escalation teams to ensure complex customer issues are resolved swiftly. - Proactively identify opportunities to enhance the customer experience and communicate recurring issues or trends. - Adhere strictly to company protocols, data protection regulations, and industry compliance standards. - Participate actively in ongoing training programmes, team briefings, and performance review sessions. - Represent the client brand with professionalism, integrity, and enthusiasm. Qualifications - Native or fluent Dutch language proficiency — both spoken and written. - A valid EU passport or EU right to work is mandatory. - Prior experience in a customer service, customer support, or client-facing role is highly advantageous. - Excellent interpersonal and active listening skills. - Strong computer literacy, including proficiency with standard office applications. - A professional, positive, and solution-oriented mindset. Requirements - Motivated candidates with strong communication skills will also be considered. - Ability to deliver calm, effective solutions under pressure. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid, Comprehensive Training Programme. - Full Health Insurance coverage. - Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding dedication and outstanding customer service delivery. - 2 Extra Salaries Per Year — a generous 13th and 14th salary. - Remote Working Arrangement within Greece. - A vibrant, multicultural, and supportive international team environment. - And Much More...