Role Description Our client is looking for a proactive, organized, and tech-savvy Customer Success & Operations Coordinator to join their growing team. This role is ideal for someone who enjoys working closely with customers, coordinating internal teams, and ensuring projects move forward efficiently. You will serve as a central point of communication between customers and internal teams, monitoring requests across multiple communication channels and ensuring deliverables are completed accurately, on time, and according to client expectations. The ideal candidate is fluent in German (minimum B2 level), has strong communication skills, enjoys solving problems, and has an interest in marketing technology and digital tools. Qualifications - Minimum B2 level German (spoken and written). - Strong English communication skills. - Excellent organizational and time management abilities. - Ability to manage multiple priorities in a fast-paced environment. - Strong attention to detail and problem-solving skills. - Customer-oriented mindset with excellent communication skills. - Comfortable working remotely with teams across different locations. - Availability to work 9:00 AM – 5:00 PM German Time. Requirements - Experience or familiarity with the following is highly desirable: - Basic understanding of digital marketing concepts. - Basic knowledge of how websites are built and function. - Ability to inspect and troubleshoot using the Chrome Developer Tools Network tab. - Exposure to automation platforms such as Zapier, n8n, or Make.com. - General interest in marketing technology (MarTech), analytics, or digital advertising. Benefits - Salary Range: $1,300 USD. - ANY LOCATION WELCOME TO APPLY!

Role Description As a Technical Client Success Manager, you'll play a pivotal role in driving client satisfaction and ensuring the success of AI-powered projects. You'll act as the bridge between our clients, often fast-growing startups, and the internal technical teams, managing inbound requests, coordinating development progress, and providing timely updates. While prior experience with AI tools isn't required, a strong foundation in client success, project coordination, or account management, especially within a technical or software-driven environment, is essential. We're particularly looking for someone with the ability to understand technical proposals and contribute to solution scoping and response generation. What makes this role exciting is the direct exposure to cutting-edge AI tools and workflows, including ChatGPT, Zapier, and Make.com. You'll receive hands-on training to help you grow comfortable with AI systems and terminology, making this a high-growth, high-learning opportunity for anyone passionate about the future of tech. Qualifications - 2+ years in Client Success, Account Management, or Project Coordination - Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar) - Knowledge with platforms like ChatGPT, Zapier, Make.com, n8n, ElevenLabs, Airtable, etc. - Past exposure to AI, process-automation, or no-code tools - Experience working with startups, agencies, or fast-paced teams - Strong written/verbal communication in English - Detail-oriented, organized, and able to juggle multiple clients or projects - Strong familiarity with Gmail, Google Calendar, Google Drive, Google Docs, and Slack Requirements - Monitor and manage inbound leads and client communications. - Maintain clear timelines and track development progress. - Ensure regular and clear updates are provided to clients. - Lead client onboarding and capture key goals and pain points. - Turn client input into scoped-out project briefs for internal teams. - Act as the main point of contact for assigned clients. - Write clear task briefs and track deliverables. - Keep timelines, communications, and expectations in sync between clients and internal teams. - Review developer output to ensure it aligns with client expectations. - Build trust and rapport with clients. - Identify additional ways to support clients through automation and systemization. - Participate in upsell, renewal, and feedback loops alongside the founder. Benefits - Philippine Employment - Work from Home - SSS, PhilHealth, Pag-IBIG - Private Health Insurance - 13th Month Pay - Annual Pay Raise - Above-Market Pay - 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday) - Paid Birthday Leave - Stable Employment - Skills Development Opportunities Schedule & Location Setup - Location: Fully Remote - Training period (8-12 weeks): 3 PM - 12 AM Manila time - Regular shift: 6 PM - 3 AM Manila time - Work Days: Monday to Friday - Supervisory Contract: Not subject to Holiday Premium, Night Shift Differential, Overtime Permitted Holidays Leave - Jan 01, New Years - May 01, Labor Day - Dec 24, Christmas Eve - Dec 25, Christmas Day - Dec 31, New Years Eve

Role Description Join our growing travel agency as a Client Success Coordinator! You’ll guide clients through stress-free vacation planning, ensuring every trip is smooth from start to finish all while working remotely with flexible hours. - Manage client inquiries and assist with trip planning and bookings. - Deliver exceptional customer service through calls, emails, and messages. - Resolve issues quickly and efficiently. - Gather and share feedback to improve client satisfaction. Qualifications - Strong communication and multitasking skills. - Dependable, organized, and detail-oriented. - Able to work independently in a remote setting. - Interest in travel and client relations. Benefits - Flexible work-from-home schedule. - Full training and mentorship. - A collaborative, supportive team culture. - Access to exclusive travel perks and discounts.

• Lead customer onboarding and implementation to ensure customers achieve measurable value • Build trusted relationships with business owners and key customer stakeholders • Monitor customer adoption, identify risks early, and develop strategies that improve long-term success • Gather customer feedback, operational observations, and implementation insights to identify trends across the organization • Turn customer insights into actionable recommendations that improve products, services, processes, and the overall customer experience • Partner with leadership to ensure customer intelligence influences business decisions • Build scalable customer success frameworks, implementation playbooks, and best practices that support long-term growth