Title: Regional Manager, EMS remote type Remote locations - Chicago, IL - Saint Louis, MO - Kansas City, MO time type Full time Job Description: Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career-and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to exp and our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help technology-an industry first-to the world's only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we're invested in their success. We offer competitive salaries and a comprehensive benefits package. Join our team. It's a great time to be a part of ZOLL! This position covers the Northwest Region of the US Qualified applicants would live within the Territory - ideal cities of Kansas City, MO - St Louis, MO - Chicago, IL Essential Functions - Direct management of EMS Territory Managers within a specified Region of the country - Maintain a positive attitude and maintain objectivity - Exceed Regional sales quota for hardware and disposable sales quotas assigned and total dollars - Control discounts and expenses to contribute to ZOLL's profitability - Hire, educate, retain and promote talented sales people - Foster a team environment within your Region - Communicate, implement, and monitor the EMS Strategic Plan - Develop Territory Managers though coaching and positive reinforcement - Spend on average of three days per week working in the field with your TM's - Set expectations for the Territory Managers and inspect what you expect - Know, manage, and update your regional book of business to ensure quota achievement by all Territory Managers that report to you - Ensuring the Territory Managers provide reports as required, including, but are not limited to, weekly expense reports, monthly and quarterly forecasts, and regular and up-to-date activity reporting - Responsible for Territory Managers providing the required in-service education to customers - Responsible for Territory Managers ensuring the proper technical scope review has been conducted prior to sale - Responsible for Territory Managers maintaining and tracking demo and evaluation inventory and documenting the use thereof in Salesforce.com - Be a company expert and resource on both ZOLL and competitive products - Master Miller Heiman Conceptual and Strategic Selling skills and use the concepts and ideas as part of your opportunity management with each Territory Manager in your region - Responsible for field reinforcement of products and positioning strategy - Represent ZOLL in a professional and ethical manner - Lead by example, motivate and inspire your team - Communicate openly and share information with others - Analyze and report on trends that you observe within your Region Required/Preferred Education and Experience - College Degree preferred - 5 - 10+ years in sales and / or sales management required Knowledge, Skills and Abilities - Good Leadership skills - Strategic planning ability - Basic computer skills - Knowledge of ZOLL and competitive positioning strategies Physical Demands - Ability to lift 25 lbs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 #LI-REMOTE #LI-RF1 The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is: $275,000.00 which includes a base salary of $110,000.00 and commission in accordance with the company''s sales compensation plan. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

• Engage members in the care coordination/care management process. • Provide education about all available services, natural and community supports, treatment options, diagnosis, etc. • Provide linkage to needed psychological, behavioral, educational, physical, and dental evaluations. • Facilitate referrals for health-related services, community-based resources and social support services, and community reintegration supports. • Evaluate the outcome of the care plan and reintegration supports.

• Oversee and manage the controlled documents lifecycle and corresponding test assessments. • Ensure compliance with internal policies and procedures and target review cycle frequency including appropriate formatting of SOP documents. • Support SOP review and approval process as deemed appropriate • Oversee and manage training related activities (e.g. SOP table of content, training matrix, training decks, other training documentation) • Oversee and provide assistance with CAPA administrative activities (data entry, effectiveness checks, process improvement, ensure process is managed in compliance with policies and procedures, etc.) • Support and assist with GQC IT systems maintenance and change control (CAPA, electronic Document and Learning Management System, other) • Oversee and manage the Regulatory/Client Audit Support functions • Audit scheduling and audit calendar maintenance • Meeting coordination/logistics • CDA Requests • Auditor Code of Conduct • Setting up internal trackers and portals • Setting up and providing secure Box access for auditor(s) when required • Quality Compliance documentation review prior to and during audit. • Ensure audit reports and responses are stored as per UBC record retention procedures. • Provide administrative support (i.e., agenda, minutes, metrics) for the Global Quality Compliance department. • Assist in department-related special projects. • Other duties as assigned.

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required. • Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders. • Communicate patient benefits and responsibility timely and accurately. • Assess and refer patients appropriately for special programs/services when appropriate. • Performs quality checks on cases and report trends to leadership. • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures. • Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy • Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements. • Recognize a product quality complaint and forward caller/written information to a manufacturer. • Other duties, as assigned.