Role Description We are seeking motivated, detail-oriented individuals to join our team as Remote Travel & Lifestyle Specialists. In this role, you will help clients plan and book vacations, cruises, honeymoons, theme park trips, and group getaways while working remotely. No prior travel industry experience is required. Training, certification, mentorship, and ongoing support are provided. This position is ideal for individuals who enjoy planning, organization, and helping others create memorable travel experiences. - Assist clients with planning and booking vacations, cruises, honeymoons, and group travel - Research destinations, resorts, attractions, and experiences tailored to client preferences - Coordinate travel logistics, including accommodations, transportation, and itineraries - Communicate professionally with clients via phone, email, and online platforms - Provide exceptional customer service and follow-up throughout the planning process - Participate in basic marketing activities such as sharing travel content, promoting services online, and building awareness of your offerings (training provided) Qualifications - Must be at least 18 years of age - Must reside and be legally eligible to work in one of the following countries: United States, United Kingdom, Australia, or Mexico - Reliable internet access and a computer or smart device - Strong communication and organizational skills - Customer service skills - Marketing skills are a plus - Ability to work independently and manage your own schedule - Interest in travel and helping others Requirements - Must be at least 18 years of age - Must reside and be legally eligible to work in one of the following countries: United States, United Kingdom, Australia, or Mexico - Reliable internet access and a computer or smart device - Strong communication and organizational skills - Customer service skills - Marketing skills are a plus - Ability to work independently and manage your own schedule - Interest in travel and helping others Benefits - Flexible schedule - work when it fits your lifestyle - Remote work - operate from anywhere with internet access - Training and certification provided, no prior experience required - Access to travel industry discounts and perks (hotels, cruises, resorts, theme parks, and more) - Opportunities for continuing education - Scholarship program - Supportive mentorship and ongoing development - Access to planning tools, templates, and resources to help you stay organized and work efficiently - Engaging community of travel professionals for support and collaboration

Role Description We’re looking for a Content & Lifecycle Marketing Manager who can own the full storytelling engine of our brand across email, lifecycle flows, content strategy, and video-first creative. This role blends creativity with performance: - Develop content that grows our audience. - Produce video and written assets that educate and inspire. - Build lifecycle marketing programs that turn first-time buyers into loyal customers. - Communicate with customers from discovering us on social or through content, to browsing the site, to making a purchase, to coming back again. If you love coffee, content, and building a brand people truly connect with, you’ll thrive here. Qualifications - 4-6 years of experience in DTC/e-commerce marketing, content, or lifecycle marketing. - Strong writing skills from conversion-focused copy to brand storytelling. - Demonstrated experience running email campaigns and automated flows in tools like Klaviyo, Shopify, or HubSpot. - Experience producing and editing video content (e.g., short-form vertical). - Ability to manage content calendars across channels with consistency. - Comfortable with basic analytics (GA4, Klaviyo dashboards, attribution tools). - Highly organized, proactive, and energized by a fast-paced growth environment. - No need for management experience. - Bonus: experience with SEO content, influencer/UGC management, or coffee industry background. Requirements - Own the full email and SMS strategy and calendar (campaigns + automated flows). - Develop segmentation and personalization strategies to increase LTV and retention. - Build and refine lifecycle programs: - Abandoned browse & cart - Post-purchase education - Loyalty & VIP - Winback - Welcome/onboarding - Design A/B tests to optimize creative, messaging, and conversion. - Partner with Growth to align emails with product launches and promotions. - Own the overall content calendar across social, email, landing pages, and UGC. - Create high-quality content that connects with coffee enthusiasts and café owners. - Write scripts, website copy, blogs, landing page messaging, and content briefs. - Build content pillars that establish authority: education, how-to guides, product reviews, comparison content, café buildout content, etc. - Collaborate with product and growth teams to develop messaging for launches, events, and campaigns. - Plan, script, shoot, and edit short-form videos (IG Reels, TikTok, YouTube Shorts). - Capture product demos, educational content, behind-the-scenes footage, and story-driven content. - Create UGC-style content to support paid ads, social media, and email. - Coordinate with influencer/UGC creators and edit/repurpose their content. Benefits - You’re building the content and lifecycle foundation of a rapidly scaling brand. - Standing up new processes and tools for things like SMS marketing. - Direct ownership, autonomy, and creative freedom. - A passionate community of coffee pros and home enthusiasts. - Your work directly influences how customers learn, engage, and fall in love with our brand. How to Apply Send us: - Your resume - 2-3 writing samples or email/flow examples - A portfolio is mandatory to apply for this role :)

• Phone-based customer consulting • You will independently handle the phone screening of incoming job requests in the trades sector and ensure that only complete, reliable jobs are added to the platform • You will make quick and friendly contact — even when callers are impatient or imprecise • You will identify patterns in unusable leads and independently advance the qualification process • You will create SEO-optimized content according to the content plan: blog posts, guides, and industry-specific topics related to the trades • You will write Help Center articles, interview pieces, and other formats in flawless German, tailored to our target audience • You will update and optimize existing texts and templates independently when something is outdated or could be improved

• Create high-quality technical content including blog articles, case studies, whitepapers, website content, user guides, reports, and product documentation. • Translate complex engineering concepts into clear, engaging content for both technical and business audiences. • Produce SEO-optimized content to improve organic visibility and establish technical authority. • Ensure technical accuracy across all published content. • Develop product-focused content for websites, social media, and digital marketing campaigns. • Maintain and update website content using CMS platforms such as WordPress or Webflow. • Support product launches, webinars, and marketing campaigns with engaging content. • Collaborate with commercial teams to align messaging with business objectives. • Create visual assets including diagrams, infographics, presentations, and product illustrations using Canva or Figma. • Produce and edit short-form videos, product demonstrations, walkthroughs, and promotional content. • Develop storyboards and scripts for technical product videos. • Monitor content performance using Google Analytics (GA4) and other analytics platforms. • Optimize content based on SEO best practices, user behavior, and campaign performance. • Continuously improve content strategy through data-driven insights.