Role Description We are currently expanding our remote team and seeking individuals who enjoy working with people, providing exceptional support, and helping ensure a positive customer experience. As a Customer Care Specialist, you'll assist clients throughout various stages of their journey by offering guidance, coordinating requests, and delivering timely, professional assistance. Whether you're starting a new career path, looking for a flexible remote opportunity, or seeking a role where communication and service matter, this position offers training, support, and growth potential. What You'll Do - Act as a trusted resource for clients by providing prompt and friendly assistance - Help coordinate customer requests and ensure information is handled accurately - Communicate important updates, confirmations, and next steps clearly - Assist with resolving routine concerns and identifying appropriate solutions - Support scheduling, documentation, and service-related activities - Review records and details to maintain accuracy and organization - Follow up on outstanding items to help keep processes moving smoothly - Maintain client information within company systems and digital platforms - Work collaboratively with team members to support customer satisfaction goals - Participate in ongoing learning opportunities and team development programs Qualifications - Strong communication and interpersonal skills - Ability to provide professional and friendly customer support - Excellent organizational and time-management abilities - Comfortable using technology, online platforms, and communication tools - Strong attention to detail and problem-solving skills - Ability to work independently and stay productive in a remote setting - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other approved regions Who May Be a Great Fit? - Enjoy helping others and creating positive experiences - Communicate confidently and professionally - Stay organized while managing multiple priorities - Take initiative and follow through on commitments - Adapt well to changing situations and customer needs - Have an interest in customer service, client support, hospitality, travel, administration, or relationship-focused careers Benefits - Remote work opportunity - Flexible scheduling options - Comprehensive training provided - Ongoing mentorship and support - Professional development opportunities - Advancement potential for high-performing team members - Performance-based incentives and recognition - Travel-related discounts and exclusive perks - Positive and collaborative virtual work environment

• Als kompetente/r erste/r Ansprechpartner/in – insbesondere als Kaffee Spezialist – unterstützen Sie unseren Schweizer Premiumkunden aus der Lebensmittelbranche und bieten professionellen Kundensupport zu verschiedenen Anfragen und Anliegen.

Role Description - Prestar suporte técnico e funcional a clientes sobre websites, servidores e alojamento. - Responder a pedidos de assistência através de canais como e-mail, chat e telefone, garantindo uma resolução rápida e eficiente. - Diagnosticar e resolver problemas relacionados com servidores, DNS, domínios e configurações de alojamento. - Auxiliar na gestão e manutenção de websites e servidores dos clientes, garantindo a sua estabilidade e segurança. - Colaborar com equipas técnicas internas para resolver incidentes mais complexos e implementar soluções. - Criar e manter documentação clara e acessível sobre processos de suporte e guias técnicos. - Assegurar a satisfação e fidelização dos clientes através de um serviço de excelência. Qualifications - Experiência em atendimento ao cliente ou suporte técnico, especialmente em áreas relacionadas com websites e servidores (mínimo 1 ano). - Conhecimentos sobre gestão de servidores (Linux), DNS, domínios e FTP serão valorizados. - Familiaridade com sistemas de alojamento (ex.: cPanel) e gestão de CMS como WordPress. - Capacidade de identificar e solucionar problemas técnicos de forma eficiente. - Boa capacidade de comunicação escrita e verbal. - Orientação para o cliente e forte capacidade de gestão de prioridades. - Conhecimentos básicos em linguagens como HTML, CSS ou PHP. - Interesse por tecnologia. Benefits - Cultura de proximidade e transparência. - Ambiente de trabalho colaborativo e inovador. - Flexibilidade para trabalho remoto. - Participação em projetos com impacto direto nos utilizadores. - Benefícios adicionais.

Role Description Keyvoto is looking for a Customer Operations Specialist to join our team. You will be working in a dynamic and challenging environment, full of learning and opportunities to grow, alongside a team of professionals who value trust, respect, and collaboration. If you enjoy organizing tasks, providing accurate solutions, and ensuring partners receive timely and reliable support, we want you on our team, invest in you and accompany you to achieve your greatest potential and goals. Your daily activities - Supporting B2B partners via e-mail, phone, and chat - Following a structured daily workflow and ensuring timely reporting of assigned tasks - Organizing and prioritizing responsibilities with independence and accountability - Collaborating with internal teams to resolve issues and provide effective solutions - Using customer and partner feedback to suggest improvements in processes and services Responsibilities - Communicate professionally with customers and partners across multiple channels - Complete daily reporting tasks with accuracy and consistency - Work independently while effectively managing priorities and deadlines - Contribute to partner satisfaction and smooth operations - Keep accurate and well-structured records related to ongoing tasks Qualifications - Strong organizational and time management skills - Critical thinking and ability to take initiative when needed - Computer skills and the ability to use MS Office equipment - Good command of both written and spoken English - Proactive, detail-oriented, and able to manage recurring daily tasks with consistency - Ability to work independently while accepting guidance when required Requirements - Previous experience in Customer Support or Operations (nice to have) - Experience in collecting and reporting data, following structured daily processes (nice to have) Benefits - Remote work flexibility - Career development opportunities in a fast-growing tech company - Supportive and open work environment - Growth potential as the team and company expand - Work-life balance