• Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance

Role Description We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary. - Recommend cruise lines, ships, and itineraries based on client preferences. - Coordinate pre- and post-cruise travel, including flights and hotel stays. - Book specialty dining, excursions, and onboard experiences. - Track promotions, upgrades, and loyalty program benefits. - Maintain expert-level knowledge of major cruise lines and destinations. Qualifications - Prior experience booking or selling cruises (preferred). - Strong knowledge of ocean and river cruise options. - Ability to work independently and stay organized. - Excellent customer service and upselling skills. Benefits - Remote role with flexible scheduling. - Cruise-specific travel perks, FAM trips, Hotel & Resort discounts. - Access to exclusive industry tools and support from a dedicated team. - $20,000 - $65,000 a year.

Role Description We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: - Appointment Setting - Lead Generation - Retention - B2B Calls - Cold Calling The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions. Key Responsibilities: - Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs. - Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline. - Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates. - B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships. - Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest. - Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience. - Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making. - Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records. - Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies. - Stay updated on industry trends, product knowledge, and best practices in customer service and sales. - Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets. Qualifications - Must be a Filipino citizen currently residing in the Philippines - Prior experience as a Virtual Assistant or in a publishing-related role (preferred) for 2 years. - Familiarity with platforms and tools such as Clickup, HubSpot, and WordPress. - Excellent verbal and written English communication skills - Embodies our core values: Positivity, Integrity, Tenacity, Dependability, and Belief Requirements - Resume Screening: Review of your qualifications - Initial Interview: A short conversation to align expectations - Computer Check: To verify your work-from-home setup - Self-Recorded Video Interview: Share your story and strengths - Skills/Personality Assessment: To know the depth of your experience - Application Upload: Profile added to our talent portal - Client Endorsement: If matched, your profile is presented to a client Benefits - 100% Work-from-Home Setup - Employment Regularization After 6 Months - PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth) - 13th Month Pay - HMO Life and Health Coverage - 20% Night Premium Pay - Paid Sick and Vacation Leaves Interested in applying? Send your resume to our email at hiring@open-look.com

Role Description Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in: - AL - GA - ID - IA - IN - KS - LA - MI - MS - NV - NC - ND - OH - OK - PA - SC - SD - TX - TN - UT - VA - WV - WI - WY Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Requirements - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple systems pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening through multiple channels - Customer focus and adaptability to different personality types - Maintaining composure in challenging and complex situations - Ability to use technology effectively and productively independently - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Benefits - Equipment will be shipped to you - Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) - Company will provide equipment - Starting pay - $14/hr plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance - Shifts between 8:00am-5:00pm (CST); Work Days - M-F - Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days