Role Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service. - Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication - Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience - Onboard new learners and guide them through our services, ensuring a smooth and successful implementation - Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise - Collaborate with cross-functional teams to improve processes and enhance the overall learner experience - Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services - Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements - Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies Qualifications - Bachelor's degree in Teaching - 2+ years of experience in teaching English (customer success or account management a plus) - Strong communication and interpersonal skills, with the ability to build rapport and trust with customers - Excellent problem-solving and critical thinking skills - Ability to work independently and manage multiple tasks and priorities - Fluent in English (both written and spoken) Location This is a remote position based in Brazil. You will have the flexibility to work from home. Contract Details This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers. If you are passionate about teaching and customer success and have a strong desire to help others achieve their goals, we would love to hear from you! Apply now to join our team at elt as a Customer Success Coordinator.

• Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance

Role Description We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary. - Recommend cruise lines, ships, and itineraries based on client preferences. - Coordinate pre- and post-cruise travel, including flights and hotel stays. - Book specialty dining, excursions, and onboard experiences. - Track promotions, upgrades, and loyalty program benefits. - Maintain expert-level knowledge of major cruise lines and destinations. Qualifications - Prior experience booking or selling cruises (preferred). - Strong knowledge of ocean and river cruise options. - Ability to work independently and stay organized. - Excellent customer service and upselling skills. Benefits - Remote role with flexible scheduling. - Cruise-specific travel perks, FAM trips, Hotel & Resort discounts. - Access to exclusive industry tools and support from a dedicated team. - $20,000 - $65,000 a year.

Role Description We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: - Appointment Setting - Lead Generation - Retention - B2B Calls - Cold Calling The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions. Key Responsibilities: - Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs. - Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline. - Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates. - B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships. - Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest. - Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience. - Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making. - Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records. - Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies. - Stay updated on industry trends, product knowledge, and best practices in customer service and sales. - Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets. Qualifications - Must be a Filipino citizen currently residing in the Philippines - Prior experience as a Virtual Assistant or in a publishing-related role (preferred) for 2 years. - Familiarity with platforms and tools such as Clickup, HubSpot, and WordPress. - Excellent verbal and written English communication skills - Embodies our core values: Positivity, Integrity, Tenacity, Dependability, and Belief Requirements - Resume Screening: Review of your qualifications - Initial Interview: A short conversation to align expectations - Computer Check: To verify your work-from-home setup - Self-Recorded Video Interview: Share your story and strengths - Skills/Personality Assessment: To know the depth of your experience - Application Upload: Profile added to our talent portal - Client Endorsement: If matched, your profile is presented to a client Benefits - 100% Work-from-Home Setup - Employment Regularization After 6 Months - PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth) - 13th Month Pay - HMO Life and Health Coverage - 20% Night Premium Pay - Paid Sick and Vacation Leaves Interested in applying? Send your resume to our email at hiring@open-look.com