• Maintains productivity and accuracy metrics per department expectation and AEIOU Behavioral Standards. • Abstracts data from medical records to ensure proper coding of diagnosis and procedures including any applicable modifiers. • Reviews insurance denials and rejections to determine next appropriate action steps and obtain necessary information to resolve any outstanding denials/rejections. • Updates and confirms as necessary to allow processing of claims to insurance plans. • Researches all information needed to complete billing process including obtaining information from providers, ancillary services staff and patients. • Attaches referrals/authorizations to appointments/charges if available. • Maintains satisfactory productivity rates and ensures the timeliness of claims reimbursement while maintaining work queue goals. • Makes and receives calls to/from patients to collect on self-pay balances and any other outstanding balance. • Councils patients face to face when patients have questions or concerns regarding outstanding balances. • Acts as a resource to staff and providers including providing subject matter expert education on billing and coding guidelines. • Completes daily requests and working through obstacles on account balance to ensure maximum reimbursement. • Identifies and communicates trends and/or potential issues to management team. • Follows and maintains all CORE Institute policies and procedures, including those specific to billing and the Business Office. • Other duties as assigned by leadership.

Role Description Are you an Epic Hospital Billing Analyst? Bring your HB build expertise to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - A general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Epic Resolute Hospital Billing certification is required. - Epic analyst HB build experience is required. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes: - Reading Hospital - Phoenixville Hospital - Pottstown Hospital - St. Christopher's Hospital for Children (in partnership with Drexel University) Committed to academic medicine and training, Tower Health offers various programs, including: - Residency and fellowship programs - The Drexel University College of Medicine at Tower Health - The Reading Hospital School of Health Sciences Additionally, the system provides a wide range of healthcare services, such as: - Reading Hospital Rehabilitation at Wyomissing - Home healthcare via Tower Health at Home - TowerDirect ambulance and emergency response - Tower Health Medical Group - Tower Health Providers (a clinically integrated network) - Tower Health Urgent Care facilities across its service area

Title: Health Information Exchange Support Specialist Location: Ann Arbor United States Job Description: Apply Now Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job Summary Healthcare organizations have a responsibility to ensure the privacy of protected health information (PHI). Advocacy for patient-centered care by facilitating understandable, timely health information is a means to empower patients in their healthcare. The "MyUofMHealth" HIE Support Specialist provides high-quality (telephone call center) help desk service and operational support to providers, clinicians, and patients / families utilizing the MyUofMHealth Patient Portal, Epic Care Link Provider Portal, Care Everywhere, Epic Direct Messaging, and other applications related to the Health Information Exchange initiatives by applying a broad knowledge of federal and state regulations, health system policy and unit standards. Responsibilities* OPERATIONS - Serve as first point of contact for all patients, customers, and external providers seeking assistance for use, navigation, or enrollment in MyUofMHealth Patient Portal or ECL Provider Portal via help desk (telephone call center), email, and fax. - Respond to and prioritize patient requests for MyUofMHealth portal activation received via In Basket message and online requests from any University of Michigan Health patients and proxies (Michigan Medicine, University Health Services, and Victors Care) while ensuring compliance with Michigan Medicine policies, federal and state laws, and regulations. - Revoke Patient Portal accounts utilizing deactivation activity within MiChart as requested by clinical providers, the Office of Clinical Safety, or as dictated by UMH policy in compliance with federal and state regulations and health system policy. - Assist with the investigation of potential privacy violations and create reports regarding any patient issues or privacy violations to HIE Support Team Lead, Supervisor, or Senior Manager as directed and assigned. - Facilitate requests for access and updates to ECL EpicCare Link Provider Portal in compliance with unit standards and UMH policy. - Meet or exceed the departmental/unit quality and productivity standards for work performance. - Flexibility within schedule to cover operations up to and including 7 am-7 pm weekdays and weekend day coverage between 8 am-1 pm as needed and assigned. CUSTOMER SERVICE - Provide help desk/support functions to patient and provider portal users. For example, login assistance, lost activation codes, account recovery including resetting passwords, and general guidance on how to use and navigate MyUofMHealth and Provider Portal, virtual health including video visits, general functions and methods of access; support including ability and knowledge to provide general technical support to end users verbally by telephone. - Educate faculty, staff, patients, and the public on the benefits of using MyUofMHealth, how to navigate the website, and the privacy and security aspects of the portal. - Escalate patient or external provider concerns to HIE Support Team Lead, Supervisor, or Senior Manager as appropriate. PROBLEM SOLVING - Participate in process improvement and redesign to improve customer satisfaction, reduce costs, or meet departmental and institutional goals and objectives. - Identify issues and make recommendations for resolution and improvement. SKILL SET - Communication: Exceptional people skills are required in verbal and written communications with diverse customers, peers, and colleagues. - Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task. - Data Management: Acquires, validates, and processes data, so its accessibility, reliability, and timeliness are ensured to satisfy the needs of end users. - Analysis: Analytical skills with the ability to visualize, articulate, and solve complex problems and concepts and make decisions based on available information. - Ability to analyze detailed information to determine appropriate compliance with privacy and security rules. - Critical Thinking: Gathers and integrates critical information to arrive at effective solutions. - Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks. - Independence: Ability to work independently in an ever-changing and potentially stressful environment while always maintaining confidentiality. - Teamwork: Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others. Required Qualifications* - Associate of Applied Science in Health Information Technology or an Associates degree in an equivalent, relevant field of study is required. An equivalent combination of experience, education, or certifications may be considered to meet this requirement. - Two years? experience in healthcare information technology, healthcare analytics, health information management, or a similar position, including an equivalent customer support position - One year experience in a support or help desk position that includes a high volume of telephone assistance (e.g., call center, help desk, customer service) - Experience using UMH / Michigan Medicine information systems/applications (e.g., MiChart) or similar electronic medical record applications - Knowledge of requirements related to adherence to patient confidentiality and privacy policies - Demonstrated strong interpersonal communication skills and independent problem-solving to meet the ongoing needs of clients (clinical staff and patients) - Proficiency using Microsoft Office - Ability to work independently or in a team with minimal supervision Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? - Excellent medical, dental and vision coverage effective on your very first day - 2:1 Match on retirement savings Modes of Work Mobile/Remote - the work requirements allow for the majority or all the work to be completed offsite. On occasion, the employee may be required and must be available to work onsite if necessitated by unit leadership or their designee and/or the job requirements. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Work Schedule - 40 Hours per week with availability Monday through Saturday - Shift C = Availability 9:30 AM ? 7:00 PM Monday through Friday and 8:00 AM - 1:00 PM Saturdays. Actual shift(s) scheduled up to standard 40 hours per week Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

• Lead the strategy and evolution of pricing, packaging, and monetization • Ship billing as a product including invoicing and payment processes • Steward the accounts foundation for sign-up and authentication • Build and lead pricing and packaging experimentation programs • Partner with Finance to develop sustainable pricing approaches • Collaborate with engineering and stakeholders for alignment on priorities