• Obtains insurance information from patients • Counsels alternative ways for financial assistance • Reviews schedule for new patients and makes updates when necessary • Calls patients with appointment time reminders • Processes internal physician referrals for clinical care • Explains billing process to patients • Assists with basic account maintenance activities • Assists patients with insurance questions regarding the billing process • Works with the Relatient patient reminder system results • Makes daily edits and temporary changes to provider scheduling templates based on physician input • Performs other duties as assigned

• Obtains insurance information from patients and counsels alternative ways for financial assistance • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests • Provides patient scheduling services to include collecting demographics and insurance registration • Reviews schedule for new patients and makes updates when necessary • Calls patients with appointment time reminders; obtains insurance information and referral forms • Processes internal physician referrals for clinical care • Explains billing process to patients, answers incoming inquiries from patients and third-party payers • Works with others to solve moderately complex problems • Assists patients with insurance questions regarding the billing process • Assists staff with sending out reminder cards and other scheduling duties

• Supports daily billing and coding operations by coordinating workflows, monitoring productivity and ensuring accuracy, compliance, and timely claim submission. • Supervise staff, provide training, resolve routine issues, and escalate complex matters to management. • Monitors daily production, quality, and adherence to department standards regarding billing operations, coding, and compliance for the timely submission of clean claims. • Identifies performance trends and recommends improvements. • Provides training and education related to regulatory and billing requirements. • Collaborates with other departments to identify and resolve issues impacting billing or coding. • Exercise independent judgment on day-to-day operational matters; escalate complex, strategic, or cross-functional issues to the Manager or Director. • Conduct audits and reviews of coding processes to ensure adherence to regulatory standards and best practices.

• Follow-up with insurance carriers on underpaid claims by phone; complete follow-up actions as advised • Research claim variances in hospital patient accounting systems (EPIC, Meditech, Cerner, Athena) • Draft appeals to insurance carriers on denied or underpaid claims • Review claim detail including coding, billing and insurance information for discrepancies • Run claims data through various pricing software