Service Manager
Location
Mexico
Posted
18 hours ago
Salary
0
Seniority
Lead
Job Description
Service Manager
Barry-Wehmiller
• Liderar la planificación, coordinación y ejecución de proyectos de servicio de campo, incluyendo instalaciones de equipos, modificaciones, programas de mantenimiento, servicio de emergencia, capacitación y actividades de garantía. • Gestionar el rendimiento financiero del proyecto desde la cotización hasta la facturación, incluyendo seguimiento presupuestario, resolución de discrepancias y soporte de cobranza. • Definir el alcance del proyecto, preparar estimaciones de servicio y comunicar requisitos a los recursos técnicos y partes interesadas. • Seleccionar, negociar y gestionar contratistas, incluyendo definición del alcance, supervisión del rendimiento y coordinación de proyectos en el sitio. • Coordinar personal, logística de viaje, disponibilidad de piezas y recursos de terceros para apoyar la ejecución del proyecto. • Revisar y aprobar mano de obra de servicio, gastos e informes mientras se proporciona actualizaciones regulares sobre el estado del proyecto. • Liderar sesiones de planificación integrada (IPS) y asegurar la ejecución de planes de proyecto, requisitos de seguridad, comunicaciones con el cliente, pruebas de aceptación en el sitio y resolución de problemas. • Monitorear la efectividad del servicio, el rendimiento del equipo y la satisfacción del cliente, impulsando la resolución oportuna de problemas en el campo. • Asegurar el cumplimiento de las normas de seguridad de la empresa y del cliente y fomentar una cultura de mejora continua. • Apoyar el desarrollo del equipo de servicio en campo a través de participación en contratación, capacitación y revisiones de desempeño.
Job Requirements
- Título universitario con más de 8 años de experiencia en fabricación de equipos de capital, ingeniería, ventas o gestión de servicios de campo; o un título asociado/certificado con más de 10 años de experiencia relevante.
- Experiencia comprobada en gestión de proyectos supervisando proyectos de servicio técnico complejos.
- Fuertes habilidades de análisis de problemas, toma de decisiones, organización y comunicación.
- Dominio de aplicaciones de Microsoft Office.
- Capacidad para viajar según se requiera.
- Se prefieren habilidades en XA, Infor CRM y sistemas CPQ.
- Las habilidades bilingües son una ventaja.
Benefits
- No se mencionaron beneficios específicos en la descripción del trabajo.
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