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GoLean Health

GoLean To Grow Fast | We Place Reliable & Cost-Effective Virtual Medical Assistants In Your Healthcare Practice

Medical Virtual Assistant, Patient Care Coordinator

Executive AssistantExecutive AssistantFull TimeRemoteJuniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

18 hours ago

Salary

$6 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Medical Virtual Assistant, Patient Care Coordinator

GoLean Health

• Answer incoming calls and respond to patient inquiries professionally • Schedule consultations, procedures, and follow-up appointments • Coordinate surgery schedules with operating rooms and hospitals • Confirm that patients complete the required pre-operative and post-operative visits • Explain general pricing, balances, and available payment arrangements confidently • Maintain a warm and reassuring approach when assisting patients • Process insurance prior authorizations • Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes • Follow up on outstanding claims, balances, and required documentation • Collect patient balances and document payment conversations accurately • Maintain organized and up-to-date patient records • Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients • Identify urgent concerns and escalate them to the appropriate clinical team member • Assist with physician scribing and patient note management when needed • Protect patient confidentiality and follow established practice procedures

Job Requirements

  • At least one year of Medical Assistant or Medical Virtual Assistant experience
  • Previous experience processing medical claims
  • Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes
  • Excellent spoken and written English that is clear and easily understood
  • Strong phone presence and confidence discussing payments and patient balances
  • Professional, polished, friendly, and composed communication style
  • Excellent organization, attention to detail, and follow-through
  • Ability to respond quickly to urgent surgical or post-operative concerns
  • Comfortable supporting a predominantly female cosmetic surgery patient population
  • Reliable internet connection, computer equipment, and distraction-free workspace

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