• Responsible for responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents • Interpret multiple contracts in response to benefit and claim inquiries • Research membership database and billing history to resolve membership issues • Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers • Educates and works with members at different health literacy levels with cultural sensitivity • Enters record of inquiries and related correspondence in computerized tracking system • Researches applicable medical policy and corporate, divisional, and department policies and procedures • Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance • Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.) • Maintains confidentiality of all regulated information in compliance with state and federal laws • Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience • Recognizes trends or common issues and raises to leadership as necessary • Provides solution options as appropriate • Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner • Delivers positive customer and member experience on a consistent basis • For FEP positions must complete additional FEP training program for FEP system and procedures

Role Description As a Client Advocate, you’ll be the first point of contact for individuals seeking financial support and guidance through GreenPath’s services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness. You’ll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you’re someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit. What You’ll Do - Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). - Deliver excellent customer service and support to potential and current GreenPath clients. - Enter and update client data with accuracy and attention to detail. - Schedule appointments for prospective clients with Financial Counselors. - Triage incoming calls from existing clients and creditors, routing them appropriately. - Professionally intake and review client complaints. - Maintain strict confidentiality regarding client financial information. - Perform role duties primarily while seated and using standard office equipment (phone and computer). Qualifications - Ability to type 40 WPM at 80% accuracy. - Strong customer service skills, ideally in a fast‑paced environment. Call center experience preferred but not required. - Professionalism and empathy when interacting with clients experiencing financial stress. - Excellent communication skills — clear, courteous, and efficient. - Ability to follow structured workflows and meet performance expectations. - U.S. Citizenship (required due to contract requirements). Requirements Remote Work From Home Requirements - A private, enclosed room with a door. - Hard‑wired internet connection (ethernet required) and standard broadband internet. - Security camera in addition to standard computer setup. - Home environment must support productivity; remote work is not a replacement for caregiving. Internet Requirements - Standard Broadband Internet - 200 Mbps minimum for a single‑person residence. - 400 Mbps minimum for residences with 2+ people. Benefits - A mission‑driven organization with over 60 years of impact in financial wellness. - A culture rooted in Integrity, Quality, and Teamwork. - Growth and development opportunities. - Supportive, inclusive, and collaborative work environment. - Competitive compensation and benefits. Company Description Starting Pay: $15.00/hour for most locations up to $17.57/hour for higher‑cost markets (e.g., Los Angeles, CA). Based on where you are located. Additional Details - Full‑Time | 40 hours/week - This role follows a Monday–Friday schedule, with occasional Saturday rotations (approximately every 6–8 weeks) based on business needs. Flexibility with weekend coverage is required. - EST: Mon–Thu: 1:00 PM – 10:00 PM & Fri: 11:00 AM – 8:00 PM - CST: Mon–Thu: 12:00 PM – 9:00 PM & Fri: 10:00 AM – 7:00 PM - MST: Mon–Thu: 11:00 AM – 8:00 PM & Fri: 9:00 AM – 6:00 PM - PST: Mon–Thu: 10:00 AM – 7:00 PM & Fri: 8:00 AM – 5:00 PM - Training begins September 14th, 2026, mandatory, full‑time for approximately 8 business days. After training, you transition into your regular schedule. Ready to Support Clients on Their Path to Financial Wellness? Apply today and become part of a team committed to making a difference; one call at a time.

Role Description Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: - Conducting research - Spending approximately 85% of the scheduled time on the phone according to business need Qualifications - High school diploma OR GED - 6 months customer service experience OR 6 months experience in an office environment - Data entry and/or typing experience - Interpersonal, verbal and written communication skills - Analytical and organizational skills and independent decision making skills - Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks Requirements - 9 months customer service experience (preferred) - Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management (preferred) - Knowledge of medical terminology and anatomy (preferred) - Proven ability to learn quickly and adapt to change (preferred) - Referral preference given to applicants able to take and meet testing criteria (preferred) Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Company Description At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Role Description We are currently recruiting top talent for our Service Advocate role in our Medicare Stars Member Advocacy Center. The Member Advocacy Center (MAC Team) is an elite team in Medicare Stars that conducts various high touch omnichannel outreach campaigns to deliver a differentiated member experience that closes gaps in care, provides a human connection with the member and proactively assists in navigating their health plan benefits. We are knowledgeable and trusted advocates for our members. The key to our success is our talent. In this role, the majority of your work will involve connecting with members through outbound and inbound calls. As member expectations continue to evolve, you may also communicate with our members via video conferencing and/or SMS to answer unasked questions and resolve issues. Our service advocates have a high degree of empathy and patience. This position also requires performing a holistic approach on benefit usage and education, and claims, including but not limited to: - Medical - Dental - Prescriptions - Value-added items and services The service advocate will be using several computer-based programs to service the members' needs and will need to be able to work in a metric-based production environment. We encourage bilingual applicants to apply. - Ability to navigate multiple systems - Acts as an advocate for our members - Connects with members to diminish service disruption and educate members on plans - Create lasting relationships with our members - Documents and tracks contacts with members - Educates plan benefits, answers questions, and resolves issues based on campaign outreach - Educates members on our self-service options - Ensures that every caller is treated with respect, kindness and all questions are thoroughly answered - Exceeds member expectations - Follows campaign guidelines for exceptional service - Respond to inquiries from our Medicare Advantage members - Takes ownership and follows through on commitments - Work in a team and production-based environment to create world class service Qualifications - 1 year of customer service experience in any line of business - Ability to creatively solve members’ problems and have desire to help and advocate for them - Problem solving with demonstrated ownership qualities - Demonstrated empathy, compassion and listening skills - Window based application knowledge Requirements - Proven leadership skills - Demonstrate ability to de-escalate situations - Effective communication and documentation skills - Ability to quickly learn new skills and apply them - Demonstrated skills to multitask and problem solve - Healthcare and medical terminology knowledge - Medical billing and claims process experience Education - High School Diploma or GED Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include: - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility Additional details about available benefits are provided during the application process and on Benefits Moments.