Role Description Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: - Conducting research - Spending approximately 85% of the scheduled time on the phone according to business need Qualifications - High school diploma OR GED - 6 months customer service experience OR 6 months experience in an office environment - Data entry and/or typing experience - Interpersonal, verbal and written communication skills - Analytical and organizational skills and independent decision making skills - Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks Requirements - 9 months customer service experience (preferred) - Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management (preferred) - Knowledge of medical terminology and anatomy (preferred) - Proven ability to learn quickly and adapt to change (preferred) - Referral preference given to applicants able to take and meet testing criteria (preferred) Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Company Description At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Role Description We are currently recruiting top talent for our Service Advocate role in our Medicare Stars Member Advocacy Center. The Member Advocacy Center (MAC Team) is an elite team in Medicare Stars that conducts various high touch omnichannel outreach campaigns to deliver a differentiated member experience that closes gaps in care, provides a human connection with the member and proactively assists in navigating their health plan benefits. We are knowledgeable and trusted advocates for our members. The key to our success is our talent. In this role, the majority of your work will involve connecting with members through outbound and inbound calls. As member expectations continue to evolve, you may also communicate with our members via video conferencing and/or SMS to answer unasked questions and resolve issues. Our service advocates have a high degree of empathy and patience. This position also requires performing a holistic approach on benefit usage and education, and claims, including but not limited to: - Medical - Dental - Prescriptions - Value-added items and services The service advocate will be using several computer-based programs to service the members' needs and will need to be able to work in a metric-based production environment. We encourage bilingual applicants to apply. - Ability to navigate multiple systems - Acts as an advocate for our members - Connects with members to diminish service disruption and educate members on plans - Create lasting relationships with our members - Documents and tracks contacts with members - Educates plan benefits, answers questions, and resolves issues based on campaign outreach - Educates members on our self-service options - Ensures that every caller is treated with respect, kindness and all questions are thoroughly answered - Exceeds member expectations - Follows campaign guidelines for exceptional service - Respond to inquiries from our Medicare Advantage members - Takes ownership and follows through on commitments - Work in a team and production-based environment to create world class service Qualifications - 1 year of customer service experience in any line of business - Ability to creatively solve members’ problems and have desire to help and advocate for them - Problem solving with demonstrated ownership qualities - Demonstrated empathy, compassion and listening skills - Window based application knowledge Requirements - Proven leadership skills - Demonstrate ability to de-escalate situations - Effective communication and documentation skills - Ability to quickly learn new skills and apply them - Demonstrated skills to multitask and problem solve - Healthcare and medical terminology knowledge - Medical billing and claims process experience Education - High School Diploma or GED Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include: - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility Additional details about available benefits are provided during the application process and on Benefits Moments.

Role Description Empower Lives, Shape Futures, and Build Your Career – All From Home! AO Globe Life is thrilled to offer an exciting opportunity for individuals eager to launch their careers in a supportive and flexible work environment. We are hiring Remote Entry-Level Managing Agents for a full-time, fully remote role that allows you to make a meaningful impact from the comfort of your own home. As a Remote Entry-Level Managing Agent, you will: - Engage with Members: Make daily phone calls to our extensive member database to understand their financial needs and provide tailored solutions. - Deliver Expert Guidance: Analyze members’ financial situations and explain the advantages of additional benefits products with clarity and confidence. - Foster Relationships: Maintain consistent communication with members throughout the application process, offering updates, answering questions, and resolving issues. - Support Active Policyholders: Conduct policy reviews, assist with beneficiary changes, and guide members through claims processes. - Ensure Compliance: Adhere to all legal regulations and ethical standards in the management and sale of life insurance policies. Qualifications - Excellent verbal and written communication skills. - Proficiency in computer use and relevant software applications. - Strong organizational and time management skills. - Self-motivation and attention to detail. - Sales experience (preferred but not required). - A competitive mindset with a natural sales acumen. - Exceptional problem-solving skills and critical thinking abilities. - Ability to work independently and as part of a team. - Receptive to feedback and eager to grow through coaching. Requirements - This position is open to U.S. residents and citizens only. - You must be physically located and legally authorized to work in the United States. Benefits - Unlimited Earning Potential: Achieve over $100K annually through uncapped commissions. - Flexibility: Work remotely with a schedule that works for you. - Warm Leads: Skip cold calling—our database provides qualified leads. - No Overhead Expenses: Focus on your success without added costs. - Incentives: Earn performance-based bonuses and awards. - Union Membership: Enjoy the benefits and support of OPEIU Local 277. Company Description For over 70 years, AO Globe Life has been a trusted organization dedicated to serving working families, veterans, and labor union members. As part of AO South, you’ll help enhance the lives of those who’ve dedicated themselves to others by providing tailored benefits programs and unparalleled support.

Title: Home Lending Advocate Sr Locations: Byron Center, MI 7 Easton Oval Columbus, OH Findlay, OH Minnetonka, MN Hybrid Reference Number: R0073180 Job Description: Description Summary: The Mortgage Loan Processor 2 is a critical customer facing position that performs a wide range of duties related to the processing and pre-underwriting of residential mortgage loans. Duties are both file and vendor level in nature. Maintains regular contact with both external and internal customers to ensure workflow deadlines are met. Assumes responsibility as the point person and coordinates processing the loan file from receipt in Fulfillment until submission to Closing. Proactively communicates status on the loan to borrowers and loan officer and maintains contact with external and internal partners to ensure expected closing deadlines are met. Primary responsibilities include reviewing and verifying loan documents including W-2 income, IRS tax returns, self-employed borrower income, assets, credit, appraisal, condo certification, homeowner's insurance, title insurance, etc., and ensuring the information is complete, accurate and complies with underwriter and program details. Must be able to communicate clearly and effectively with multiple people, multitask, work in a team environment, and manage an assigned pipeline. Exceptional attention to detail - the right candidate must be organized, able to multitask and have excellent time management. - Job must be onsite and can only be filled in one of these locations, Minnetonka, MN, Findlay Oh, Columbus, OH & Byron Center, MI. Duties & Responsibilities: - Processes FHA, VA, Conventional, and Jumbo loans - Financial Analysis - Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material. Verify and analyze loan documentation including credit reports, income, asset, appraisal, title, homeowner's insurance documents - as well as general ways to structure a loan - Ensures a minimum level of documentation (e.g., credit worthiness, analyzing income and asset data) is submitted prior to delivering a loan file to Underwriting for review utilizing fraud and compliance tools, review alerts and clear conditions - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc. - Update fees based on the preliminary Closing Disclosure, corrected documents, and loan change requests and ensure any changes which require redisclosure have been accurately notated and checked in the loan origination system for compliance purpose - Organizes and uploads documents to the image system, validating what has been provided and indexing items into the appropriate folders. - Nurture a pipeline of loans maintaining timely and compliant flow to meet internal and external service level agreements - Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with expected timelines - Effective communications - Understanding of effective concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas and information - Contact borrowers to collect required documentation and be a liaison between origination, underwriters, relators, and borrowers. Borrowers include first time home buyers, private client group, existing and new bank customers, and customers seeking purchase or refinances - Work closely with our Loan Officers and Personal Production Assistants to ensure a timely and accurate experience of the customer throughout the mortgage process. - Interact with mortgage professionals to obtain information from the borrowers or to seek clarification about documents in the loan files - Manages an average pipeline of loans within assigned operations center - Performs other duties as assigned. Basic Qualifications: - High School Diploma/GED - Minimum of 1 year of demonstrated residential mortgage processing or previous experience fulfilling the roles of Processor, Loan Officer Assistant, Loan Officer, Closer, or equivalent mortgage operations position Preferred Qualifications: - College degree - Current working product knowledge of FHA, VA, Conventional and other loan programs such as Jumbo, Portfolio, construction to permanent, down payment assistance and bond programs. - Experienced in automated underwriting to include Fannie/Freddie (CONV/FHA/VA/RD) - Self-motivated, self-reliant person who can succeed in a remote position, working from home - Excellent disposition, mindset, communication skills and work ethic - Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment - Strong listening and problem-solving skills - A commitment to integrity and customer service - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as TRID and Reg B - Ability to analyze income and tax forms accurately and calculate income for all types of borrowers - Strong knowledge of mortgage procedures, processes, and documentation - Able to work independently on processing various loan applications - Able to prioritize in order to meet loan closing deadlines - Familiarity with Microsoft, mortgage, and banking applications/software Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $24.00-$26.00 Hourly + incentives. The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.