Role Description Empower Lives, Shape Futures, and Build Your Career – All From Home! AO Globe Life is thrilled to offer an exciting opportunity for individuals eager to launch their careers in a supportive and flexible work environment. We are hiring Remote Entry-Level Managing Agents for a full-time, fully remote role that allows you to make a meaningful impact from the comfort of your own home. As a Remote Entry-Level Managing Agent, you will: - Engage with Members: Make daily phone calls to our extensive member database to understand their financial needs and provide tailored solutions. - Deliver Expert Guidance: Analyze members’ financial situations and explain the advantages of additional benefits products with clarity and confidence. - Foster Relationships: Maintain consistent communication with members throughout the application process, offering updates, answering questions, and resolving issues. - Support Active Policyholders: Conduct policy reviews, assist with beneficiary changes, and guide members through claims processes. - Ensure Compliance: Adhere to all legal regulations and ethical standards in the management and sale of life insurance policies. Qualifications - Excellent verbal and written communication skills. - Proficiency in computer use and relevant software applications. - Strong organizational and time management skills. - Self-motivation and attention to detail. - Sales experience (preferred but not required). - A competitive mindset with a natural sales acumen. - Exceptional problem-solving skills and critical thinking abilities. - Ability to work independently and as part of a team. - Receptive to feedback and eager to grow through coaching. Requirements - This position is open to U.S. residents and citizens only. - You must be physically located and legally authorized to work in the United States. Benefits - Unlimited Earning Potential: Achieve over $100K annually through uncapped commissions. - Flexibility: Work remotely with a schedule that works for you. - Warm Leads: Skip cold calling—our database provides qualified leads. - No Overhead Expenses: Focus on your success without added costs. - Incentives: Earn performance-based bonuses and awards. - Union Membership: Enjoy the benefits and support of OPEIU Local 277. Company Description For over 70 years, AO Globe Life has been a trusted organization dedicated to serving working families, veterans, and labor union members. As part of AO South, you’ll help enhance the lives of those who’ve dedicated themselves to others by providing tailored benefits programs and unparalleled support.

Title: Home Lending Advocate Sr Locations: Byron Center, MI 7 Easton Oval Columbus, OH Findlay, OH Minnetonka, MN Hybrid Reference Number: R0073180 Job Description: Description Summary: The Mortgage Loan Processor 2 is a critical customer facing position that performs a wide range of duties related to the processing and pre-underwriting of residential mortgage loans. Duties are both file and vendor level in nature. Maintains regular contact with both external and internal customers to ensure workflow deadlines are met. Assumes responsibility as the point person and coordinates processing the loan file from receipt in Fulfillment until submission to Closing. Proactively communicates status on the loan to borrowers and loan officer and maintains contact with external and internal partners to ensure expected closing deadlines are met. Primary responsibilities include reviewing and verifying loan documents including W-2 income, IRS tax returns, self-employed borrower income, assets, credit, appraisal, condo certification, homeowner's insurance, title insurance, etc., and ensuring the information is complete, accurate and complies with underwriter and program details. Must be able to communicate clearly and effectively with multiple people, multitask, work in a team environment, and manage an assigned pipeline. Exceptional attention to detail - the right candidate must be organized, able to multitask and have excellent time management. - Job must be onsite and can only be filled in one of these locations, Minnetonka, MN, Findlay Oh, Columbus, OH & Byron Center, MI. Duties & Responsibilities: - Processes FHA, VA, Conventional, and Jumbo loans - Financial Analysis - Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material. Verify and analyze loan documentation including credit reports, income, asset, appraisal, title, homeowner's insurance documents - as well as general ways to structure a loan - Ensures a minimum level of documentation (e.g., credit worthiness, analyzing income and asset data) is submitted prior to delivering a loan file to Underwriting for review utilizing fraud and compliance tools, review alerts and clear conditions - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc. - Update fees based on the preliminary Closing Disclosure, corrected documents, and loan change requests and ensure any changes which require redisclosure have been accurately notated and checked in the loan origination system for compliance purpose - Organizes and uploads documents to the image system, validating what has been provided and indexing items into the appropriate folders. - Nurture a pipeline of loans maintaining timely and compliant flow to meet internal and external service level agreements - Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with expected timelines - Effective communications - Understanding of effective concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas and information - Contact borrowers to collect required documentation and be a liaison between origination, underwriters, relators, and borrowers. Borrowers include first time home buyers, private client group, existing and new bank customers, and customers seeking purchase or refinances - Work closely with our Loan Officers and Personal Production Assistants to ensure a timely and accurate experience of the customer throughout the mortgage process. - Interact with mortgage professionals to obtain information from the borrowers or to seek clarification about documents in the loan files - Manages an average pipeline of loans within assigned operations center - Performs other duties as assigned. Basic Qualifications: - High School Diploma/GED - Minimum of 1 year of demonstrated residential mortgage processing or previous experience fulfilling the roles of Processor, Loan Officer Assistant, Loan Officer, Closer, or equivalent mortgage operations position Preferred Qualifications: - College degree - Current working product knowledge of FHA, VA, Conventional and other loan programs such as Jumbo, Portfolio, construction to permanent, down payment assistance and bond programs. - Experienced in automated underwriting to include Fannie/Freddie (CONV/FHA/VA/RD) - Self-motivated, self-reliant person who can succeed in a remote position, working from home - Excellent disposition, mindset, communication skills and work ethic - Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment - Strong listening and problem-solving skills - A commitment to integrity and customer service - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as TRID and Reg B - Ability to analyze income and tax forms accurately and calculate income for all types of borrowers - Strong knowledge of mortgage procedures, processes, and documentation - Able to work independently on processing various loan applications - Able to prioritize in order to meet loan closing deadlines - Familiarity with Microsoft, mortgage, and banking applications/software Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $24.00-$26.00 Hourly + incentives. The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

• Provide front-line support to clients via phone, email, and live chat, delivering timely and accurate guidance on ClearStar’s platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools. • Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions. • Document all case activity from intake through resolution using Zendesk CRM with accuracy and consistency. • Manage multiple active priorities and cases independently while maintaining quality and follow-through. • Support client training needs through virtual demos and screen-sharing sessions via MS Teams. • Explain technical concepts and platform functionality clearly and accessibly to clients with varying levels of technical fluency. • Provide input on platform features, documentation, and support resources to improve the overall client experience. • Collaborate with internal teams—including Technical Services, Records & Verification, Sales, Implementation, and Account Management—to resolve cases and ensure accurate client configurations. • Assist with order management tasks and supplier configuration updates as needed. • Participate in system testing and quality assurance activities for new features, platform updates, and configuration changes. • Contribute to internal process improvements and knowledge base development.

Role Description The Provider Experience Advocate plays a key role in supporting and empowering BetterHelp’s network of therapists by providing timely and high-quality assistance. This position ensures that therapists have the resources, tools, and information they need to succeed on the platform while maintaining excellent communication and resolution standards. Reporting to the Provider Experience Team Lead, the Provider Experience Advocate will efficiently handle tickets, resolve complex issues, identify trends for process improvement, and support initiatives that enhance therapist engagement and satisfaction. What will you do? - Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy. - Handle escalated or complex issues that require additional attention or cross-team coordination, ensuring swift and appropriate resolutions. - Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates. - Maintain deep knowledge of platform tools, policies, and procedures to guide therapists effectively. - Collaborate with other departments (Clinical, Product, Legal, etc.) to streamline workflows and enhance the overall therapist experience. - Support new initiatives and projects that aim to improve therapist engagement, satisfaction, and retention. What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". - You will NOT be confined to your "job". - You will NOT be bogged down by office politics, ego, or bad attitude. - You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Qualifications - 1-2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role. - Excellent written and verbal communication skills. - Written and verbal fluency in Spanish. - Proven ability to manage a high-volume workload with strong attention to detail, accuracy, and efficiency. - Ability to multi-task in various systems. - Skilled in handling escalated or complex inquiries, including those needing cross-functional collaboration, with sound judgment and problem-solving ability. - Adaptable and proactive, with the ability to support new initiatives and strategic projects. - Ability to work independently, as this is a remote team. Benefits - Remote work with regular in-person bonding experiences sponsored by the company. - Competitive compensation. - Holistic perks program (including free therapy, employee wellness, and more). - Excellent health, dental, and vision coverage. - 401k benefits with employer matching contribution. - The chance to build something that changes lives – and that people love. - Any piece of hardware or software that will make you happy and productive. - An awesome community of co-workers. - The hourly pay range for this position is $25 - $32, with eligibility for a performance bonus and extensive benefits.