• Generate routine customer invoices accurately and on time in accordance with contractual terms and established billing schedules. • Perform first-level invoice review to support billing accuracy across standard and recurring customer workflows. • Apply customer payments and credits accurately, and help reduce unapplied cash and open reconciling items. • Monitor customer account balances and perform routine collections follow-up on past-due invoices. • Research basic billing issues, payment discrepancies, and account questions, and escalate more complex issues as needed. • Complete client account reconciliations when needed. • Support credit memo processing and account maintenance activities in a timely and accurate manner. • Coordinate with Customer Success, Revenue Accounting, Rev Ops, Data, and other internal partners to resolve billing blockers and obtain support needed for invoicing and collections follow-through. • Review billing outputs against customer-specific rules, support files, and source data to identify inconsistencies before invoices are sent. • Maintain organized documentation of billing support, customer follow-up, and account activity to support auditability and operational continuity. • Identify recurring issues and contribute to process improvements that strengthen billing timeliness, account accuracy, and collections performance. • Complete ad hoc reporting and project requests as assigned.

Role Description Work independently and as part of a team triaging cases from Sales/Customer Solutions and finding resolutions to billing issues. Collecting data from ARBRR and PowerBI, generating excel spreadsheets and/or Pivot Tables to show trends all while maintaining production standards. - Outbound calls to Quest clients for outstanding invoices owed to Quest. Qualifications - Relevant skills and training. - Experience in billing or related field. - Education and certifications as applicable. Requirements - Ability to work independently and as part of a team. - Proficiency in data collection and analysis. - Experience with Excel, including Pivot Tables. Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours. - Best-in-class well-being programs. - Annual, no-cost health assessment program Blueprint for Wellness®. - HealthyMINDS mental health program. - Vacation and Health/Flex Time. - 6 Holidays plus 1 "MyDay" off. - FinFit financial coaching and services. - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service. - Employee stock purchase plan. - Life and disability insurance, plus buy-up option. - Flexible Spending Accounts. - Matching gifts program. - Education assistance through MyQuest for Education. - Career advancement opportunities. - And so much more!

Role Description Join TriHealth as a Coding Specialist II! Our Medical Coding Specialists play a key role in supporting accurate, compliant, and high‑quality patient care. In this position, you’ll: - Review provider documentation - Assign correct ICD and CPT codes - Research denials - Collaborate with clinical teams to ensure clarity and consistency in documentation and coding practices At TriHealth, you’ll join a supportive, mission‑driven environment where your expertise is valued, and your work makes a meaningful impact. Qualifications - Coding certification (CPC‑A, CPC, CCS‑P, or CCA) - Strong knowledge of ICD‑10‑CM/CPT guidelines - Solid foundation in anatomy, physiology, and medical terminology - 3-4 years’ experience in a related field Requirements - Associate’s degree or equivalent experience accepted in lieu of degree - CPC, CCS-P, CCM, RHIA, RHIT, CCA - Extensive knowledge of ICD-10-CM and CPT coding methodologies - Abstract coding of inpatient and outpatient medical records - Extensive knowledge of medical terminology and anatomy Benefits - Comprehensive benefits package including medical, dental, and vision - Paid time off - Retirement plans - Tuition reimbursement Company Description At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: - Serve: ALWAYS welcome everyone, acknowledge when patients/guests are lost, and refrain from using cell phones in public spaces. - Excel: ALWAYS recognize and take personal responsibility to address service breakdowns and improve quality. - Respect: ALWAYS respect cultural differences and honor individual preferences. - Value: ALWAYS value the time of others and be a good steward of resources. - Engage: ALWAYS acknowledge wins and show courtesy and compassion.

Role Description The Veteran Success Specialist is a proactive, mission-critical role responsible for guiding veterans through key milestones in their VetClaims.AI journey. This position ensures veterans experience clarity, confidence, and consistent support during high-impact moments such as document delivery, post–C&P exams, and rating decisions. This is not a reactive customer service role. The focus is proactive outreach, education, trust-building, and long-term veteran success ownership. Key Responsibilities - Proactive Veteran Outreach - Complete 20–30 structured outbound touchpoint calls daily - Confirm veterans understand what they received and what to expect next - Identify confusion or misalignment before it escalates - Reinforce timelines, expectations, and next steps - Document all interactions accurately in CRM - Milestone & Congratulatory Communications - Send personalized emails for rating decisions and milestone completions - Clearly explain outcomes and potential next steps - Maintain consistent, Veteran First messaging - Data Collection & Insights - Capture structured data from each interaction - Identify recurring questions or friction points - Collect testimonials (with proper consent) - Submit insights to leadership to improve veteran education and communication - Documentation & Tracking - Maintain detailed records of calls and communications - Track assigned touchpoints and follow-ups - Ensure documentation supports quality assurance and trend analysis Performance Expectations - Completion rate of assigned touchpoints - Quality and consistency of veteran interactions - Accuracy of documentation - Reduction in repeat confusion or complaints - Volume and quality of testimonials gathered - Overall veteran satisfaction indicators Qualifications - Strong verbal communication skills - High emotional intelligence - Comfort with high-volume outbound calling - Clear, professional written communication - Excellent attention to detail - Strong documentation and organizational skills - Ability to explain complex processes calmly and clearly - Mission-driven, Veteran First mindset Preferred Experience - Experience working with veterans, VA claims, healthcare, or benefits systems - Background in customer success, case management, or relationship-based roles - Experience handling sensitive or high-stakes conversations - Military experience is strongly valued but not required Why This Role Matters Veterans should never feel lost or unsupported during their claims journey. The Veteran Success Specialist plays a direct role in ensuring every veteran experiences clarity, respect, and confidence at every major milestone.