Role Description Work independently and as part of a team triaging cases from Sales/Customer Solutions and finding resolutions to billing issues. Collecting data from ARBRR and PowerBI, generating excel spreadsheets and/or Pivot Tables to show trends all while maintaining production standards. - Outbound calls to Quest clients for outstanding invoices owed to Quest. Qualifications - Relevant skills and training. - Experience in billing or related field. - Education and certifications as applicable. Requirements - Ability to work independently and as part of a team. - Proficiency in data collection and analysis. - Experience with Excel, including Pivot Tables. Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours. - Best-in-class well-being programs. - Annual, no-cost health assessment program Blueprint for Wellness®. - HealthyMINDS mental health program. - Vacation and Health/Flex Time. - 6 Holidays plus 1 "MyDay" off. - FinFit financial coaching and services. - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service. - Employee stock purchase plan. - Life and disability insurance, plus buy-up option. - Flexible Spending Accounts. - Matching gifts program. - Education assistance through MyQuest for Education. - Career advancement opportunities. - And so much more!

Role Description Join TriHealth as a Coding Specialist II! Our Medical Coding Specialists play a key role in supporting accurate, compliant, and high‑quality patient care. In this position, you’ll: - Review provider documentation - Assign correct ICD and CPT codes - Research denials - Collaborate with clinical teams to ensure clarity and consistency in documentation and coding practices At TriHealth, you’ll join a supportive, mission‑driven environment where your expertise is valued, and your work makes a meaningful impact. Qualifications - Coding certification (CPC‑A, CPC, CCS‑P, or CCA) - Strong knowledge of ICD‑10‑CM/CPT guidelines - Solid foundation in anatomy, physiology, and medical terminology - 3-4 years’ experience in a related field Requirements - Associate’s degree or equivalent experience accepted in lieu of degree - CPC, CCS-P, CCM, RHIA, RHIT, CCA - Extensive knowledge of ICD-10-CM and CPT coding methodologies - Abstract coding of inpatient and outpatient medical records - Extensive knowledge of medical terminology and anatomy Benefits - Comprehensive benefits package including medical, dental, and vision - Paid time off - Retirement plans - Tuition reimbursement Company Description At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: - Serve: ALWAYS welcome everyone, acknowledge when patients/guests are lost, and refrain from using cell phones in public spaces. - Excel: ALWAYS recognize and take personal responsibility to address service breakdowns and improve quality. - Respect: ALWAYS respect cultural differences and honor individual preferences. - Value: ALWAYS value the time of others and be a good steward of resources. - Engage: ALWAYS acknowledge wins and show courtesy and compassion.

Role Description The Veteran Success Specialist is a proactive, mission-critical role responsible for guiding veterans through key milestones in their VetClaims.AI journey. This position ensures veterans experience clarity, confidence, and consistent support during high-impact moments such as document delivery, post–C&P exams, and rating decisions. This is not a reactive customer service role. The focus is proactive outreach, education, trust-building, and long-term veteran success ownership. Key Responsibilities - Proactive Veteran Outreach - Complete 20–30 structured outbound touchpoint calls daily - Confirm veterans understand what they received and what to expect next - Identify confusion or misalignment before it escalates - Reinforce timelines, expectations, and next steps - Document all interactions accurately in CRM - Milestone & Congratulatory Communications - Send personalized emails for rating decisions and milestone completions - Clearly explain outcomes and potential next steps - Maintain consistent, Veteran First messaging - Data Collection & Insights - Capture structured data from each interaction - Identify recurring questions or friction points - Collect testimonials (with proper consent) - Submit insights to leadership to improve veteran education and communication - Documentation & Tracking - Maintain detailed records of calls and communications - Track assigned touchpoints and follow-ups - Ensure documentation supports quality assurance and trend analysis Performance Expectations - Completion rate of assigned touchpoints - Quality and consistency of veteran interactions - Accuracy of documentation - Reduction in repeat confusion or complaints - Volume and quality of testimonials gathered - Overall veteran satisfaction indicators Qualifications - Strong verbal communication skills - High emotional intelligence - Comfort with high-volume outbound calling - Clear, professional written communication - Excellent attention to detail - Strong documentation and organizational skills - Ability to explain complex processes calmly and clearly - Mission-driven, Veteran First mindset Preferred Experience - Experience working with veterans, VA claims, healthcare, or benefits systems - Background in customer success, case management, or relationship-based roles - Experience handling sensitive or high-stakes conversations - Military experience is strongly valued but not required Why This Role Matters Veterans should never feel lost or unsupported during their claims journey. The Veteran Success Specialist plays a direct role in ensuring every veteran experiences clarity, respect, and confidence at every major milestone.

Title: Senior Billing Supervisor Location: Dallas, TX / Remote / Hybrid / Austin, TX Finance / Full Time Hybrid / Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Senior Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Ensures accurate observance of e-billing requirements and processes. - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients. - Ensures timely invoice submission to clients, based on established timelines. - Creates and distributes ad hoc operational and billing reports to management as requested. - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes. - Supports internal and external auditors as requested. - Supervises e-billing and receivables staff. - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes. - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions. - Delegates assignments and projects to staff as appropriate Qualifications: - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner. - High attention to detail, outstanding organizational skills and the ability to manage time effectively. - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation. - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills. - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately. - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives. - Ability to work both independently and as part of a cross-functional, collaborative team. - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred. - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing. - Two years of supervisory experience in similar role and ability to assume a leadership role. - Advanced knowledge of MS Applications to include Excel, Outlook, and Access. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. $91,800 - $132,600 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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