• Apoyar la recolección, revisión y procesamiento de documentación de empleados y negocio • Organizar y mantener documentos en sistemas de HR, bases de datos y repositorios compartidos • Hacer seguimiento de documentos faltantes, incompletos, caducados o expirados • Asistir en procesos de onboarding y actualizaciones de documentos • Preparar, validar y cargar documentos en sistemas internos • Responder a consultas básicas relacionadas con la documentación

• Provide expert-level technical knowledge and analysis for highly specialized applications and operational environments. • Offer high-level functional systems analysis, design, integration, and implementation advice for complex business and technical challenges. • Participate in all phases of the software development lifecycle, with emphasis on planning, analysis, testing, integration, documentation, and presentation. • Collaborate with cross-functional teams to ensure effective implementation of business processes and systems. • Develop and maintain comprehensive documentation for business processes, system specifications, and integration strategies. • Support strategic initiatives by offering insights and recommendations based on subject matter expertise.

• Serve as a primary administrator and subject matter expert for business-critical systems, including Zendesk, Qualtrics platforms, NICE CXone, DocuSign, and related operational tools. • Lead system implementations, enhancements, and optimization initiatives from discovery through deployment. • Partner with Operations, Product, Engineering, Compliance, and other stakeholders to translate business needs into scalable system solutions. • Analyze operational workflows and proactively identify opportunities to automate processes, reduce manual effort, and improve employee efficiency. • Own complex system configurations, integrations, permissions, routing logic, and business rules. • Develop and maintain system documentation, process maps, governance standards, and training materials. • Design and deliver reporting, dashboards, and business insights that support operational decision-making and executive visibility. • Investigate and resolve escalated system issues while driving root cause analysis and long-term solutions. • Establish and monitor system performance metrics, adoption trends, and service level expectations. • Mentor junior team members and provide guidance on business systems best practices. • Support change management efforts and facilitate stakeholder adoption of new processes and technologies.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityWe are looking for a Business Operations Lead to partner with leaders across the Managed Growth business and the broader Go-to-Market (GTM) organization to drive strategic clarity, operational alignment, and execution across our most important enterprise growth initiatives. Superhuman’s (formerly Grammarly) Managed business is a key lever for growth as we expand our product portfolio and deepen relationships with enterprise customers. As we continue to scale, this role will connect strategy to execution, ensuring that priorities are clear, decisions are data-informed, and teams are focused on the initiatives that create the greatest impact. You will operate at the intersection of strategy, operations, and cross-functional collaboration. You’ll partner with senior GTM leaders to design and deliver the Managed Growth strategy, strengthen the foundations of the business to enable growth through and coordinate across the S&O GTM team to bridge strategy and execution. This role is central to making our compound startup model work—connecting multiple product offerings, diverse GTM teams, and business units into a unified growth engine that maximizes enterprise impact. What Makes This Role Electric - You’ll be at the center of the action, partnering directly with GTM, Product, and Revenue leaders to shape how our Managed business scales and wins. - You’ll turn strategy into action by aligning priorities, removing blockers, and keeping our most critical enterprise initiatives moving forward with precision and clarity. - You’ll see the full business picture across Sales, Marketing, Product, and Data, connecting insights and decisions that drive revenue growth and customer impact. - You’ll lead primarily through influence, acting as the connective force that helps cross-functional teams move faster and more effectively toward shared goals while also knowing when to leverage formal authority or broader support when needed. - You’ll have real ownership in shaping how the business runs, building operating cadences and launching GTM programs in close partnership with PMM, Revenue Marketing, Enablement, RevOps, MarOps, and other teams to strengthen our foundation and accelerate growth. - You’ll help design and operationalize the systems, rituals, and frameworks that enable multiple products and teams to function as a unified growth engine in our compound startup model. Key Responsibilities - Partner with GTM and Managed Growth leadership to define the Route-to-Market strategy and ensure alignment with company goals. - Lead and operationalize cross-functional priorities across Sales, Marketing, Product, and Data, driving clarity, alignment, and accountability. - Act as the operational nucleus for the Managed business, independently driving initiatives while scoping and partnering with Strategy and Operations team for support on key motions. - Build and manage the operating cadence for the Managed business, including strategic planning cycles and cross-functional leadership forums. - Serve as the bridge across Managed, Self-Serve, and Core Marketing teams through the Strategy and Operations function, ensuring priorities, insights, and updates are shared effectively to make the compound startup model work across our diverse products and GTM motions. - Facilitate strong information flow up, across, and down the organization to support alignment in a matrixed, multi-product environment, enabling fast, informed decision-making that drives business outcomes. - Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across GTM teams. - Own the Managed Voice of Customer feedback loop to inform product strategy, GTM prioritization, and customer experience improvements. Example Impact (First 6–12 Months) - Establish a clear operating cadence and governance model for the Managed business to drive visibility, accountability, and faster decisions. - Lead the integration of an acquired product line or GTM motion, ensuring smooth transitions across systems, teams, and processes. - Partner with the Business Operations Lead for Self-Serve Growth and the Core Marketing Program Manager to create a shared information framework of dashboards, calendars, syncs, and reporting that strengthens information sharing, alignment, and collective impact across our RTM. - Launch and oversee high-impact Managed GTM initiatives that accelerate enterprise growth and retention. - Build and operationalize a Managed Voice of Customer program that connects insights to product strategy and GTM planning. - Establish repeatable cross-functional rhythms that improve execution speed and leadership alignment. - Define and track success metrics for the Managed business, linking operational outcomes to company OKRs and growth goals. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).