• Guide sales opportunities through the entire sales funnel with a focus on conversion and revenue generation; • Conduct consultative meetings with prospective clients, identifying needs and presenting solutions tailored to their context; • Prepare commercial proposals and manage mid- to high-value negotiations; • Manage and update the sales pipeline, ensuring correct use of the CRM and monitoring opportunities; • Track sales performance indicators and propose actions to optimize results; • Act strategically to build long-term relationships with clients and prospects; • Share market feedback and insights, contributing to continuous improvement of sales processes and the customer experience; • Identify growth and expansion opportunities within the market.

• Lead the design-forward execution of digital organizing and narrative efforts. • Support the development and manage the execution of the organization’s digital program. • Lead the design vision and execution of the organization’s website and all campaign microsites. • Establish and maintain high-quality visual and design standards across all digital outputs. • Manage social media efforts, creating and publishing compelling content daily. • Manage the email program to convey the organization’s story and work to its supporters. • Manage SEO and Google Ads to maximize reach and engagement.

• Performance and KPI Analysis • Analyze and update commercial KPIs and campaign performance weekly • Prepare and send sales rankings and monthly reports • Communication and Request Management • Centralize verification and responses to tickets, emails, and WhatsApp messages • Monitor Reclame Aqui and submit monthly targets • Conduct combined weekly meetings for results and alignment • Plan monthly meetings for knowledge sharing and feedback • Deliver monthly training on methodology, systems, and tools • Oversee trainings on the Sults platform and by external suppliers • Perform monthly checklists and audits, recording all activities • Update spreadsheets and manage reimbursements weekly • Monitor the use of installment systems and CRM monthly

• Process cases submitted by providers for enrollment into the program • Review and process requests submitted by providers to update their information • Communicate with providers through email and internal software systems, with occasional phone communication as needed • Collaborate closely with team members to move provider requests through various stages of processing and quality assurance reviews • Deliver exceptional customer service internally, to providers, and to clients