MED-REVIEW

• The Mid-level Design Analyst is responsible for creating, editing, and overseeing MED Review's visual content, ensuring quality, alignment with the brand's visual identity, and compliance with medical communication standards. • Develop and produce high-quality graphic and digital materials that adhere to briefs and follow market best practices. • Support and review materials produced by interns or assistants, ensuring quality standards and visual consistency. • Collaborate with Marketing and Communications to develop graphic and digital assets for social media and corporate/institutional communications, proposing creative and innovative solutions. • Manage file workflows and backups, organizing productions and ensuring accessibility. • Oversee the use of licensed materials and protect the confidentiality of medical and strategic content. • Track design trends and apply new techniques and tools to the healthcare and education sectors when creating digital content.

• The Senior Customer Success Analyst is responsible for ensuring that students reach their final goals (approval and learning) through strategic use of our platform. • Proactively manages customer health, mitigates cancellation risk (churn), and identifies expansion opportunities. • Develops and optimizes onboarding and ongoing engagement stages, ensuring students understand the product's value from day one. • Monitors customer health indicators by analyzing platform usage metrics and academic engagement. • Executes proactive interventions with students at risk of attrition, reversing low-engagement scenarios. • Manages the renewal cycle and identifies upsell or cross-sell opportunities in coordination with the sales/marketing teams. • Analyzes cancellation reasons (Churn Analysis) and proposes structural action plans to increase LTV (Lifetime Value). • Creates and manages support and recovery playbooks to standardize the team's consultative approach. • Produces performance reports for the customer base, translating student behavior data into business insights.

• Map and prospect strategic partners within the medical ecosystem • Build and maintain relationships with universities, academic associations, and hospitals • Identify partnership opportunities with companies and brands relevant to physicians • Create partnership proposals that deliver value for both parties • Structure models such as: Commercial partnerships (B2B), Co-marketing, Institutional partnerships, Event presence, Distribution partnerships • Serve as the primary point of contact for partners • Ensure execution of agreed deliverables • Monitor results and performance of partnerships • Manage contracts • Track partnership impact metrics • Measure lead generation, sales, and brand reach • Propose optimizations and new opportunities

• Structure, manage, and optimize automations and customer journeys in HubSpot. • Write consistent, clear copy aligned with our tone of voice for emails, campaigns, and other communications. • Monitor KPIs, analyze results, and recommend continuous adjustments. • Track market trends, audience behavior, and CRM best practices. • Collaborate with other teams to ensure alignment and coherence in communication strategies. • Design tests, validate hypotheses, and implement improvements independently.

• Pipeline Automation: Design, implement, and maintain CI/CD pipelines (Continuous Integration / Continuous Deployment). • Infrastructure as Code (IaC): Provision and manage cloud resources using tools such as Terraform or CloudFormation. • Observability: Configure monitoring, logging, and alerts to proactively detect issues in production environments. • Container Management: Orchestrate applications using Docker and Kubernetes. • Security (DevSecOps): Implement security best practices across the development lifecycle, from vulnerability analysis to secrets management. • Collaboration: Act as a facilitator between developers and the infrastructure team to optimize application performance.