• Determine clients' requirement for travel and advise itineraries based on best routes and cost • Make and confirm reservations using GDS • Notifies clients of travel dates, baggage limits, special requests like meals, wheelchair bassinet etc., visa requirements, and other relevant information • Interpret fare rules and advise fare rules and conditions to clients • Collects payments and issues clients' receipt, relevant documentation, tickets for travel • Advise schedule changes to clients in timely manner • Follow internal workflows using CRM and mid-office applications • Make follow-ups and convince clients • Be professional, and positive in handling clients

• Define new digital collaboration methods • Modernize tools and the digital work experience • Boost adoption of new digital tools within a large corporate client • Lead programs for IT infrastructure mergers or separations.

Role Description The Digital Transformation Consultant (DTC) will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. The DTC will bring a framework of expertise in Docusign Center of Excellence (COE) creation, use-case identification, industry best practices and change management, key performance indicator (KPI) definition and tracking, program-level reporting of accomplishments, risks, and return on investment. This role will work in concert with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Account Managers and Engagement Managers to execute key account strategies. The Digital Transformation Consultant is ultimately deployed to ensure customers fully leverage and get value from all aspects of the Docusign platform leading to a modern System of Agreement. This position is an individual contributor role reporting to the Regional Delivery Customer Success Director in Latam. Responsibilities - Consult and guide customers with understanding business and organisational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations). - Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes. - Provide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments. - Analyze and provide prescriptive guidance on legacy Systems of Agreement with a focus on building a multi-year roadmap to move to a modern Docusign platform. - Demonstrate superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders. - Achieve Professional Services financial results while maintaining high customer satisfaction. - Demonstrate comfort in presenting to C suite executives. Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. Qualifications - BA/BS degree. - 8+ years experience in a business and technical consultative role with executive level interaction. - 8+ years external customer facing experience. - Experience in the financial industry. Preferred Qualifications - Master's degree or equivalent. - Excellent at articulating vision and planning execution of projects. - Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally, unprecedented. - Technical background, infrastructure or development experience. - Large scale PM experience. - Experience working in a matrixed organization and with cross functional teams to achieve company and departmental objectives. - Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders. - Experience managing enterprise projects with a SaaS background. - Understanding of financial models and articulating value and ROI to stakeholders. - Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector. Benefits - Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. - We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. - You will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LB3

• Facilitate design thinking workshops and collaborative working sessions with client stakeholders • Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions • Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities • Analyze and document current-state and future-state business processes, operating models, and organizational capabilities • Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis • Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans • Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts • Create prototypes and low-fidelity solutions to support rapid testing and iteration • Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly • Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives • Build and maintain strong relationships with stakeholders and project teams