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Business Transformation Consultant
Location
United States
Posted
5 hours ago
Salary
0
Seniority
Senior
Job Description
Business Transformation Consultant
Corner Alliance
• Facilitate design thinking workshops and collaborative working sessions with client stakeholders • Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions • Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities • Analyze and document current-state and future-state business processes, operating models, and organizational capabilities • Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis • Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans • Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts • Create prototypes and low-fidelity solutions to support rapid testing and iteration • Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly • Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives • Build and maintain strong relationships with stakeholders and project teams
Job Requirements
- Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
- 6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
- Experience supporting Federal government clients
- Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
- Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
- Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
- Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
- Strong communication, facilitation, and presentation skills, including visual storytelling
- Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
- US citizenship and the ability to pass public trust clearance or suitability
Benefits
- 401k matching (4%)
- PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+))
- health, dental, vision,
- short- and long-term disability
- FSA accounts
- 4 weeks of paid parental leave
- 11 paid holidays (including your birthday off)
- fitness & cell phone reimbursements
- monthly all hands update meetings
- annual in-person all hands team building day and evening out
- regular check-ins for professional growth goals
- semi-monthly one on one performance manager meetings
- a social team that coordinates monthly events
- use of technology like Slack
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